Floor Staff

Brooklyn Academy of Music, Inc.; New York (NY); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Sick time

Paid hours off

Job summary

Brooklyn Academy of Music (BAM) in Brooklyn, NY, seeks part-time Cinema Floor Staff for the BAM Rose Cinemas. You will operate the box office and concession, assist patrons, and help with ushering and cleaning to ensure smooth cinema operations. The role requires learning POS systems and delivering excellent service in a team setting.

Compensation is $21.00 per hour under the BAM/UAW Local 2110 agreement. On-site position with evening, weekend, and holiday hours; sick time and paid time off are

Qualifications

• MUST be able to work evenings, weekends, and holidays.
• Experience in customer service is preferred.
• Excellent customer service and communication skills.

Responsibilities

• Learn multiple POS software for cinema concession stand and ticket box office.
• Communicate clearly with customers and answer questions.
• Report to work promptly and maintain a welcoming appearance.
• Maintain cash register balance at concession stand and box office.
• Ensure daily upkeep of cinema space during operations.

Skills

Customer service

Team player

Clear communication

Multitasking

Tools

POS software

Job description

Job Details: Job Location: Peter Jay Sharp Building - Brooklyn, NY, Position Type: Part-Time, Salary Range: $21.00 - $21.00Hourly, Job Category: Cinema Operations, Brooklyn Academy of Music (BAM)is a multi-disciplinary arts center located in Brooklyn, New York. For more than 150 years, BAM has been the home for adventurous artists, audiences, and ideas—engaging both global and local communities. With world-renowned programming in theater, dance, music, opera, film, and much more, BAM showcases the work of emerging artists and innovative modern masters.

An ideal member of the Bam Rose Cinemas floor staff will deliver excellent customer service to all patrons entering the cinema daily. They will work in a team environment to operate the Box Office, Concession Stand, Door, and ‘Usher/Cleaning’, ensuring smooth operation, and maintaining all health and safety standards.

Essential Duties and Responsibilities

With guidance from the Cinema Management Team, a Cinema Floor staff will be responsible for learning and administering the following duties:

• Learn multiple point-of-sale software for use at the cinema concession stand as well as the ticket box office.


• Communicate clearly and effectively to customers, directing them around our buildings and answering any relevant questions


• Report to work promptly


• Display a welcoming, professional and upbeat appearance


• Maintain a balanced cash register at the concession stand and ticket box office


• Maintain the daily upkeep of the Cinema space during operations. (cinemas, workspace, lobby)


• Beer & Wine sales must follow all NYC laws and regulations


• Work within a team environment and take directions from managers


• Cinema Floor Staff are expected to learn all facets of the position including concession, door attendant, box office attendant, floor staff cleaning

Qualifications

• Ability to provide friendly and polite customer service


• MUST be able to work evenings, weekends, and holidays


• Requires ability to climb stairs and stand throughout performances


• Requires ability to lift boxes


• Works well with others and is a team player


• Must be 18 years or older due to our sales of beer & wine


• Previous customer service experience


• Interest in the nonprofit arts community and BAM


• Strong oral and written communications skills


• Excellent multitasking skills


• Extremely organized, enjoys working systematically

Compensation: The pay rate for this position is $21.00 per hour. The role is represented by Local 2110 and will be paid in accordance with the BAM/UAW Local 2110 Collective Bargaining Agreement. This position is part-time, non-exempt, and eligible for Sick and Safe Time and Paid Hours off.

Working Conditions

4. Medium Work

• MUST be able to work ALL holidays, evenings and weekends


• Average hours assigned weekly: 16-23 hours per week


• Requires the ability to climb stairs, stand for long periods of time, and lift/carry objects of 10-15 lbs


• This role is on-site and cannot be conducted remotely.

Brooklyn Academy of Music is an Equal Opportunity Employer.BAM recognizes that historic institutional practices lead to a non-inclusive environment and is working to address diversity and inclusion in all forms. Individuals in BAM are experiencing their own pace during this process, which is not uncommon when addressing power and privilege. The Programming Operations division supports and continues to take part in this process.