Floor Manager - Loretta's Last Call Salem

Loretta's Last Call; Salem (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

Loretta's Last Call in Tuscan Village, Salem, NH, seeks a Floor Manager to lead daily bar and dining operations. You will oversee floor shifts, seating, reservations, and guest interactions to deliver a memorable experience.

Ideal candidates know restaurant ops, food and beverage basics, and customer service excellence. Weekend and holiday availability is required to keep service smooth and guests satisfied.

Qualifications

• Familiar with restaurant operations.
• Strong knowledge of food and beverage.
• Willingness to learn and identify blind spots.
• Excellent customer service and guest relations.
• Able to work weekends, holidays and peak times.

Responsibilities

• Open the restaurant.
• Run floor shifts.
• Block and assign server sections.
• Interact with guests to ensure a great visit.
• Seat patrons and manage reservations.
• Coordinate with hosting staff to maximize throughput.
• Run food and interact with the kitchen and food runners.
• Assist service staff with cards and cash handling.
• Support the bar as needed.
• Monitor capacity limits and safety rules.
• De-escalate issues and assist security as needed.
• Promote mutual respect among staff and guests.

Skills

Restaurant ops

Food and beverage

Customer service

Leadership

Tools

POS systems

Reservation software

Job description

Loretta's Last Call is looking to add a Floor Manager to the team at our renowned, out of this world bar located in Tuscan Village in Salem, New Hampshire. We have a stellar team, a fast paced work environment with a high income potential and awesome food and beverage program. It's truly a great place to work

Floor Manager responsibilities at Game On will include, but are not limited to:

• Opening the restaurant

• Running floor shifts

• Blocking and assigning server sections

• Interacting with guests to assure pleasure in their visit

• Seating patrons

• Working with the hosting staff to keep track of reservations to maximize throughput and ensure guests seating requests are honored and that reservations are sat promptly

• Running food and interacting with chef, sous chef, cooks, dishwashers and food runner

• Assisting the service staff with running cards and cash handling

• Assisting the bar as needed

• Ensuring capacity limits are adhered to

• De-escalating issues with or between guests and assisting the security staff to ensure the safety of all staff and patrons

• Ensuring that the values of mutual respect are followed by our staff towards each other and guests without discrimination

To be successful in this role, you must be familiar with restaurant operations, have a good knowledge of food and beverage, always be willing to learn more and understand where your blind spots are, and of course have a good understanding of what makes for great customer service. You should also be available to work withiCn opening hours, including weekends, late nights and holidays, you should have familiarity with POS systems, reservation software be abreast of NH Crowd Control rules. Busy bar experience is a major plus.

Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive experience for our guests and excel in being promoted through our company, the opportunities are endless.