Floor Manager - Loretta's Last Call Salem

Ontario Trillium Foundation; Salem (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

Loretta's Last Call in Tuscan Village, Salem, NH, is seeking a Floor Manager to lead daily restaurant operations, manage floor shifts, seating, and guest service.

You will work with hosting, bar, and kitchen teams to deliver a high-quality dining experience, maintain capacity controls, and ensure safety. Weekend and holiday availability, plus familiarity with POS and reservations, are valued assets.

Qualifications

• Familiar with restaurant operations and guest service standards.
• Experience with POS systems and reservation software is a plus.
• Strong customer service skills and the ability to de-escalate issues.

Responsibilities

• Open the restaurant and manage floor shifts.
• Block and assign server sections and seat patrons.
• Interact with guests to ensure a great visit.
• Coordinate seating with hosting staff and reservations.
• Run food and liaise with kitchen staff.
• Assist with running cards and cash handling.
• Support the bar as needed and monitor capacity limits.
• De‑escalate guest issues and assist security for safety.

Skills

Restaurant operations

Food & beverage knowledge

POS systems

Reservation software

Customer service

Conflict de-escalation

Job description

Loretta's Last Call is looking to add a Floor Manager to the team at our renowned, out of this world bar located in Tuscan Village in Salem, New Hampshire. We have a stellar team, a fast paced work environment with a high income potential and awesome food and beverage program. It's truly a great place to work

Floor Manager responsibilities at Game On will include, but are not limited to:

• Opening the restaurant

• Running floor shifts

• Blocking and assigning server sections

• Interacting with guests to assure pleasure in their visit

• Seating patrons

• Working with the hosting staff to keep track of reservations to maximize throughput and ensure guests seating requests are honored and that reservations are sat promptly

• Running food and interacting with chef, sous chef, cooks, dishwashers and food runner

• Assisting the service staff with running cards and cash handling

• Assisting the bar as needed

• Ensuring capacity limits are adhered to

• De‑escalating issues with or between guests and assisting the security staff to ensure the safety of all staff and patrons

• Ensuring that the values of mutual respect are followed by our staff towards each other and guests without discrimination

To be successful in this role, you must be familiar with restaurant operations, have a good knowledge of food and beverage, always be willing to learn more and understand where your blind spots are, and of course have a good understanding of what makes for great customer service. You should also be available to work withiCn opening hours, including weekends, late nights and holidays, you should have familiarity with POS systems, reservation software be abreast of NH Crowd Control rules. Busy bar experience is a major plus.

Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive experience for our guests and excel in being promoted through our company, the opportunities are endless.