Floor Manager: Lead Service & Guest Experience

Elephants Food Group Inc; United States; On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Vacation and sick time

Medical coverage

Dental

401(k) with 4% match

Training and career development

Employee discounts

Pet insurance

Wellness programs

Job summary

Elephants Delicatessen is hiring a dynamic Floor Manager to lead from the floor, ensuring operational excellence and an exceptional guest experience in a fast-paced setting. You will coach the team, uphold sanitation standards, and stay hands-on to drive service quality.

Weekend flexibility helps support peak times and guest satisfaction. The ideal candidate has leadership experience in hospitality, strong communication, and a passion for building skilled teams that deliver scratch-made meals

Qualifications

• Minimum 1 year of leadership experience in a restaurant or hospitality setting.
• Strong communication and conflict resolution skills.
• Commitment to cleanliness, safety, and operational excellence.
• Reliable, accountable, and collaborative mindset.

Responsibilities

• Lead by example with consistent floor presence and hands-on support.
• Oversee daily service to ensure an exceptional guest experience.
• Cross-train across restaurant roles and support operations as needed.
• Coach and develop team members with thorough, timely documentation.
• Maintain sanitation and food safety standards; assist with inventory and cost controls.
• Monitor workflow, staffing, and pace during busy periods.
• Promote specials, upsell, and maintain strong product knowledge.
• Address guest concerns professionally and with urgency.

Skills

Leadership experience

Hospitality mindset

Communication skills

Conflict resolution

Team development

Reliability

Job description

Elephants Delicatessen is hiring a dynamic Floor Manager to lead from the floor, ensuring operational excellence and an exceptional guest experience in a fast-paced setting. You will coach the team, uphold sanitation standards, and stay hands-on to drive service quality.

Weekend flexibility helps support peak times and guest satisfaction. The ideal candidate has leadership experience in hospitality, strong communication, and a passion for building skilled teams that deliver scratch-made meals