Floor Manager: Guest Experience Leader | Flexible Hours

Pickle Hospitality - NY; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Pickle Hospitality - NY is seeking a Floor Manager to lead, nurture and motivate a high-performing front-of-house team in a fast-paced, guest-focused environment.

You will raise quality and guest satisfaction, manage reservations and floor operations with Toast, Resy and Hotschedules, and uphold company standards while maintaining a calm demeanor under pressure. Flexibility to work nights and weekends is required.

Qualifications

• 2+ years of operational restaurant or hotel management experience (front of the house).
• Excellent work ethic and dedication to the hospitality industry.
• Has an influential leadership philosophy and floor management presence based on mutual respect and organization with strong business acumen.
• Cultivates guest rapport with new and returning guests.
• Maintains a calm demeanor under pressure with focus on People, Product and Process.
• Adheres to company standards and guidelines.
• Strong computer and reservation/table management skills (Toast/Resy/Hotschedules).
• Certification by NYCDH required; Cicerone and TIPS are a plus.

Responsibilities

• Lead, nurture and motivate a high-performing front-of-house team.
• Maintain high standards of quality and guest satisfaction.
• Oversee reservations and floor operations using Toast, Resy and Hotschedules.
• Ensure a clean, safe, hazard-free work environment.
• Remain flexible to work nights and weekends.

Skills

Leadership

Guest service excellence

Calm under pressure

Team motivation

Hospitality knowledge

Education

NYCDH Certification

Cicerone Certification

TIPS Certification

Tools

Toast

Resy

Hotschedules

Job description

Pickle Hospitality - NY is seeking a Floor Manager to lead, nurture and motivate a high-performing front-of-house team in a fast-paced, guest-focused environment.

You will raise quality and guest satisfaction, manage reservations and floor operations with Toast, Resy and Hotschedules, and uphold company standards while maintaining a calm demeanor under pressure. Flexibility to work nights and weekends is required.