Floor Manager - Lead Guest Experience & Team Growth

Elephants Delicatessen; Lake Oswego (OR); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Vacation time

Medical coverage

Mental Health Services

Dental

401(k) with match

Career training

Employee discounts

Pet insurance

Job summary

Elephants Delicatessen in Lake Oswego, OR, seeks a dynamic Floor Manager to lead on the sales floor, ensure top-notch guest experiences, and maintain operational excellence in a fast-paced setting.

The role emphasizes strong communication, hands-on leadership, cross-training, and a culture of hospitality, accountability, and safety, with opportunities for growth and benefiting from comprehensive benefits.

Qualifications

• Minimum 1 year leadership in a restaurant or hospitality setting.
• Proven guest-service and team development skills.
• Excellent communication and conflict-resolution abilities.
• Ability to stay composed under pressure while upholding standards.
• Strong knowledge of sanitation and safety practices.

Responsibilities

• Lead by example with floor presence and hands-on support.
• Oversee daily service to ensure an exceptional guest experience.
• Cross-train across restaurant roles and step in as needed.
• Coach and document team performance in real time.
• Reinforce service, sanitation, and food safety standards.
• Assist with inventory management and cost controls.
• Monitor workflow, staffing, and pace during peak hours.
• Promote specials, upsell, and maintain product knowledge.
• Address guest concerns with professionalism and urgency.

Skills

Leadership

Guest service

Communication

Team development

Hospitality

Tools

Sanitation standards

Job description

Elephants Delicatessen in Lake Oswego, OR, seeks a dynamic Floor Manager to lead on the sales floor, ensure top-notch guest experiences, and maintain operational excellence in a fast-paced setting.

The role emphasizes strong communication, hands-on leadership, cross-training, and a culture of hospitality, accountability, and safety, with opportunities for growth and benefiting from comprehensive benefits.