Floor Manager - Hospitality Leader, Guest Experience

Elephants Deli; Lake Oswego (OR); Presencial; USD 32.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation & sick time

Kaiser Medical coverage

Mental Health Services

Dental, FSA, and 401(k) with 4% match

Training and advancement

Employee discounts on food

Employee raffles

Pet insurance

Descripción de la vacante

Elephants Delicatessen in Lake Oswego, OR is seeking a dynamic, guest-focused Floor Manager who leads from the front. This role maintains an active floor presence, ensuring operational excellence and a culture where both guests and team members thrive.

The ideal candidate is a strong communicator, a natural coach, and a decisive leader who balances hospitality with accountability in a fast-paced environment. Full-time hours with weekend availability required.

Formación

• At least 1 year of leadership experience in a restaurant or hospitality setting.
• Passion for hospitality and team development.
• Strong communication and conflict resolution skills.
• Ability to stay composed and solution oriented under pressure.
• High standards for cleanliness, safety, and operational excellence.
• Reliability, accountability, and a collaborative mindset.

Responsabilidades

• Lead by example with consistent floor presence and hands-on support.
• Oversee daily service execution to ensure exceptional guest experience.
• Cross-train across all restaurant roles and step in as needed to support operations.
• Coach and develop team members in real time, ensuring thorough and efficient documentation processes.
• Reinforce service, sanitation, and food safety standards.
• Assist with inventory management and cost controls.
• Monitor workflow, staffing deployment, and pace during peak hours.
• Promote specials, drive upselling, and maintain strong product knowledge.
• Address guest concerns with professionalism and urgency.

Conocimientos

Leadership

Hospitality

Communication

Conflict resolution

Team development

Reliability

Safety standards

Descripción del empleo

Elephants Delicatessen in Lake Oswego, OR is seeking a dynamic, guest-focused Floor Manager who leads from the front. This role maintains an active floor presence, ensuring operational excellence and a culture where both guests and team members thrive.

The ideal candidate is a strong communicator, a natural coach, and a decisive leader who balances hospitality with accountability in a fast-paced environment. Full-time hours with weekend availability required.