Floor Manager — High-Volume, Guest-Centric Leader

Hawksmoor; Boston (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

Hawksmoor Boston is seeking a Floor Manager to oversee the running of the restaurant in Fort Point, Boston, reporting to the Restaurant Manager. The role emphasizes delivering exceptional team service, staff training, and maintaining Hawksmoor's hospitality standards.

The ideal candidate will have extensive experience managing busy restaurant floors, with a track record of launching restaurants and leading high-volume operations, while upholding food safety and service excellence.

Qualifications

• Extensive experience running some of the best restaurant floors in Boston.
• Experience launching and opening restaurants in Boston and the US.
• Comfortable and experienced with high-volume businesses in terms of both covers and revenue.
• Excellent floor management and supervisory skills.
• Exemplary product knowledge of food and beverage.
• Excellent leadership skills with the ability to teach, coach, and train all FOH employees.
• Experience in all Massachusetts Health and Safety and Food Hygiene Practices and Standards.

Responsibilities

• Delivering excellent team service and hospitality.
• Overseeing the training and education of staff on the finer points of service.
• Identifying staffing, recruiting, interviewing, hiring, and training needs of qualified candidates.
• Maintaining proper loss prevention standards, including cash handling procedures, accurate deposits, and safe procedures in the restaurant.

Skills

Floor management

Staff training

Leadership

High-volume operations

People management

Tools

OpenTable

Aloha

Job description

Hawksmoor Boston is seeking a Floor Manager to oversee the running of the restaurant in Fort Point, Boston, reporting to the Restaurant Manager. The role emphasizes delivering exceptional team service, staff training, and maintaining Hawksmoor's hospitality standards.

The ideal candidate will have extensive experience managing busy restaurant floors, with a track record of launching restaurants and leading high-volume operations, while upholding food safety and service excellence.