Floor Manager

Esther’s Cajun Cafe & Soulfood; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Esther’s Cajun Cafe & Soulfood in Houston, Texas is looking for a dedicated Floor Manager to oversee daily operations and enhance the guest experience. This position requires previous restaurant or nightlife management experience, strong leadership skills, and the ability to multitask in a fast-paced environment. The ideal candidate is organized, professional, and committed to delivering exceptional service. A flexible schedule for nights and weekends is necessary, reflecting the dynamic nature of the restaurant industry.

Qualifications

• Previous restaurant or nightlife management experience preferred.
• Strong leadership and conflict-resolution skills.
• Excellent communication and organizational abilities.
• Ability to multitask and remain calm under pressure.
• Experience working in high-volume hospitality environments preferred.
• Flexible schedule including nights, weekends, and holidays.
• Professional appearance and strong guest service mindset required.

Responsibilities

• Assist overseeing daily front-of-house operations during service.
• Lead and support staff members to ensure exceptional hospitality.
• Handle guest concerns professionally and resolve issues efficiently.
• Monitor floor flow, table turns, and overall guest experience.
• Conduct pre-shift meetings and communicate daily goals.
• Ensure staff maintain professional appearance and service standards.
• Support training and development of front-of-house team members.

Skills

Leadership

Conflict-resolution

Communication

Organizational abilities

Multitasking

Job description

We are seeking a strong, hospitality-driven Floor Manager to help lead daily operations and ensure an elevated guest experience. The ideal candidate is organized, professional, hands‑on, and thrives in a fast‑paced restaurant and nightlife environment.

Responsibilities

• Assist overseeing daily front‑of‑house operations during service.
• Lead and support servers, bartenders, hosts, bussers, and support staff.
• Ensure guests receive exceptional hospitality and timely service.
• Handle guest concerns professionally and resolve issues efficiently.
• Monitor floor flow, table turns, wait times, and overall guest experience.
• Assist with staff scheduling, shift coverage, and labor management.
• Conduct pre‑shift meetings and communicate daily goals, specials, and expectations.
• Ensure staff maintain professional appearance, punctuality, and service standards.
• Support training and development of front‑of‑house team members.
• Coordinate with kitchen and bar teams to maintain smooth operations.
• Monitor cleanliness, ambiance, music levels, lighting, and overall presentation of the venue.
• Assist management with inventory, opening/closing procedures, and operational reports.
• Enforce company policies, safety standards, and TABC compliance.
• Maintain a visible leadership presence on the floor throughout service.

Qualifications

• Previous restaurant or nightlife management experience preferred.
• Strong leadership and conflict‑resolution skills.
• Excellent communication and organizational abilities.
• Ability to multitask and remain calm under pressure.
• Experience working in high‑volume hospitality environments preferred.
• Flexible schedule including nights, weekends, and holidays.
• Professional appearance and strong guest service mindset required.

Ideal Candidate

• Natural leader with a positive attitude.
• Strong attention to detail and sense of urgency.
• Guest‑focused and team‑oriented.
• Confident managing fast‑paced service environments.
• Passionate about hospitality, culture, and elevated experiences.