Pickle Hospitality Floor Manager

Pickle Hospitality - NY; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Pickle Hospitality - NY is looking for a Floor Manager to guide a high-performing front-of-house team in a fast-paced artisanal dining setting in New York. You will drive guest satisfaction and elevate service quality while managing daily floor operations.

Ideal candidates have 2+ years of restaurant or hotel management, a strong work ethic, and leadership presence. Proficiency with Toast, Resy, and Hotschedules is preferred.

Qualifications

• 2+ years of operational restaurant or hotel management (front of house)
• Demonstrated leadership in a fast-paced hospitality environment
• Strong work ethic and guest-focused mindset
• Proven ability to maintain calm under pressure and manage teams effectively

Responsibilities

• Lead, nurture and motivate a high performing team.
• Raise standards of quality and guest satisfaction.
• Oversee front-of-house operations and scheduling.
• Maintain a calm, respectful work environment and uphold company standards.

Skills

Leadership

Guest service

Team motivation

Communication

People management

Operations

Calm under pressure

Adaptability

Tools

Toast

Resy

Hotschedules

Job description

We have strong values we share as a team:

• Insight of current trends regarding artisanal food and spirits. A vast knowledge of artisanal food, cocktails and craft beer a strong plus.
• Working in a fast paced environment with a relaxed attitude -we support and enjoy each other through it
• Making people feel welcome and comfortable- treat every guest, employee and vendor with respect.
• Letting your personal creativity come through-we attract an eclectic mix of staff but we're all down to earth and unpretentious

Floor Manager Job Description

The candidate must be driven to lead, nurture and motivate a high performing team:

• Should have top industry experience and the ability to raise our already high standards of quality and guest satisfaction.
• 2+ years of operational restaurant or hotel management experience (front of the house)
• Excellent work ethic and dedication to the hospitality industry.
• Has and influential philosophy leadership and floor management presence based on mutual respect and organization coupled with strong business acumen.
• Lives the hospitality quotient and necessary communication skills. Cultivating and continuously improving guest rapport with new guests as well as our returning guests.
• The ability to maintain a calm demeanor under pressure while understanding the principles of People, Product and Process.
• Adheres to guidelines with regard to company standards.
• Strong computer and reservation/table management skills; Toast, Resy, Hotschedules
• Maintains a clean, safe, hazard-free work environment within area of responsibility
• Certification by NYCDH required, Cicerone and T.I.P.S. is a huge plus.
• Must have a flexible schedule and available to work nights and weekends