Floor Manager – Lead Guest Experience & Service

Urban Modern Kitchen LLC; Wisconsin; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee meal discounts

Growth opportunities

Job summary

Urban Modern Kitchen LLC is seeking a hands-on Floor Manager to lead daily front-of-house operations in a fast-paced restaurant environment. You will guide servers, bartenders, hosts, and support staff, uphold service standards, and coach the team to deliver exceptional guest experiences while managing schedules and maintaining a compliant workplace.

Ideal candidates bring restaurant leadership experience, strong communication, and a passion for hospitality, with flexibility to work evenings,

Qualifications

• Previous restaurant management or supervisory experience preferred, but not required.
• Strong leadership, communication, and conflict-resolution skills.
• Ability to thrive in a fast-paced hospitality environment.
• Excellent organizational and multitasking abilities.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and occasionally lift up to 50 pounds.

Responsibilities

• Oversee dining room operations and ensure smooth service execution.
• Lead, coach, and support front-of-house staff including servers, bartenders, hosts, and support team members.
• Maintain high standards of guest service and promptly resolve guest concerns or complaints.
• Monitor staffing levels and assist with scheduling to ensure proper coverage.
• Conduct pre-shift meetings and communicate daily priorities, promotions, and service expectations.
• Ensure cleanliness, organization, and compliance with health and safety regulations throughout the restaurant.
• Monitor labor costs and support management in achieving operational goals.
• Handle cash management procedures, including deposits, drawer counts, and end-of-shift reconciliation when required.
• Coordinate with kitchen leadership to ensure efficient communication between front and back of house.
• Support catering events, special functions, and restaurant promotions as needed.
• Maintain a positive and professional work environment that promotes teamwork and accountability.

Skills

Leadership

Communication

Conflict resolution

Hospitality

Multitasking

Team coaching

Scheduling

Customer service

Flexibility

Physical stamina

Job description

Urban Modern Kitchen LLC is seeking a hands-on Floor Manager to lead daily front-of-house operations in a fast-paced restaurant environment. You will guide servers, bartenders, hosts, and support staff, uphold service standards, and coach the team to deliver exceptional guest experiences while managing schedules and maintaining a compliant workplace.

Ideal candidates bring restaurant leadership experience, strong communication, and a passion for hospitality, with flexibility to work evenings,