Floor Manager at Luxury Day Spa

Woodhousecareers; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Wellness resources

401(k) matching

Performance bonus

Company events

Employee discounts

Job summary

Woodhouse Spa is seeking a Floor Manager to ensure impeccable guest experiences in our luxury day spa. You will oversee guest interactions, reservations, coaching, KPIs, inventory, and retail sales on demanding 12-hour shifts.

Qualified candidates have prior management experience and hospitality background in high-end environments. We offer competitive pay, spa services, discounts, PTO, 401K and health coverage to support your career in hospitality leadership.

Qualifications

• Prior management experience is required.
• Hospitality experience in high-end settings (restaurants, spas, hotels) is highly desirable.

Responsibilities

• Guest interactions: provide exceptional service and understand guest preferences.
• Reservation management and recovery: oversee bookings and promptly address concerns.
• Team coaching and management: lead and motivate hospitality staff to deliver outstanding care.
• KPI achievement: drive guest satisfaction, revenue targets and productivity.
• Inventory management: handle PO reception, retail styling, counts, and storage organization.
• Retail sales: promote products with strong product knowledge.

Skills

Leadership

Guest service

Training & coaching

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Wellness resources
• 401(k) matching
• Bonus based on performance
• Company parties
• Employee discounts

Join our prestigious team at Woodhouse Spa as a Floor Manager, where you'll play a crucial role in delivering impeccable guest experiences at our luxury, high-end day spa. Your responsibilities will include:

• Guest Interactions: Provide exceptional service to guests, ensuring their needs and preferences are understood and exceeded.
• Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace.
• Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and motivated work environment.
• KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.
• Inventory Management: Manage inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.
• Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.

Qualified candidates must have prior management experience and be comfortable working on their feet for 12-hour shifts. Additional hospitality experience in high-end restaurants, spas, retail brands, hotel management, or similar fields is highly desirable.

In addition to a fulfilling career, we offer a competitive pay package, complimentary spa services, attractive retail discounts, paid vacation and personal time off (PTO), a 401K plan, and comprehensive health insurance. Join our team and be part of delivering exceptional spa experiences that leave a lasting impression.