Floor Manager at Luxury Day Spa

The Woodhouse Spas Corporation; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Wellness resources

401(k) matching

Performance bonus

Company events

Employee discounts

Job summary

The Woodhouse Spas Corporation is hiring a Floor Manager in Houston to drive exceptional guest experiences in our luxury spa. You will lead a team, manage reservations, and ensure service excellence across all guest interactions.

Ideal candidates have prior management experience, are comfortable with 12-hour shifts, and bring hospitality experience in high-end settings. Competitive pay, spa services, and generous employee discounts are included.

Qualifications

• Must have prior management experience.
• Comfortable standing for 12-hour shifts.
• Hospitality experience in luxury environments (spas, restaurants, hotels) is highly desirable.

Responsibilities

• Provide exceptional guest service and ensure guest needs are understood and exceeded.
• Oversee guest reservations, confirmations, and handle concerns professionally.
• Lead and coach a team of hospitality professionals to maintain high service standards.
• Drive KPIs related to guest satisfaction, revenue, and productivity.
• Manage inventory, PO receiving, retail styling, and organize stock in storage and on the floor.
• Promote retail products with strong product knowledge and styling expertise.

Skills

Management experience

Exceptional guest service

Team leadership

Retail knowledge

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Wellness resources
• 401(k) matching
• Bonus based on performance
• Company parties
• Employee discounts

Join our prestigious team at Woodhouse Spa as a Floor Manager, where you'll play a crucial role in delivering impeccable guest experiences at our luxury, high-end day spa. Your responsibilities will include:

• Guest Interactions: Provide exceptional service to guests, ensuring their needs and preferences are understood and exceeded.
• Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace.
• Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and motivated work environment.
• KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.
• Inventory Management: Manage inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.
• Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.

Qualified candidates must have prior management experience and be comfortable working on their feet for 12-hour shifts. Additional hospitality experience in high-end restaurants, spas, retail brands, hotel management, or similar fields is highly desirable.

In addition to a fulfilling career, we offer a competitive pay package, complimentary spa services, attractive retail discounts, paid vacation and personal time off (PTO), a 401K plan, and comprehensive health insurance. Join our team and be part of delivering exceptional spa experiences that leave a lasting impression.