Floor Manager

Dockside Pub; Swampscott (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Clear path to advancement opportunities

Fun, friendly work environment

Meal program

Health - vision and dental package

Paid Vacations

Flexible schedule

Job summary

Ontario Trillium Foundation is seeking a Floor Manager/AGM for their Swampscott location. The ideal candidate will have at least 2 years of experience and be responsible for managing Food and Beverage operations, ensuring adherence to service standards, and fostering a positive work environment. This role requires strong leadership and communication skills, alongside effective budget management. Benefits include advancement opportunities, a meal program, and health package.

Qualifications

• Minimum 2 years of experience in a management role or relevant experience.
• Ability to train and motivate a team.
• Strong understanding of service standards and brand compliance.

Responsibilities

• Manage all Food and Beverage Outlet operations.
• Ensure compliance with brand standards.
• Assist team in direction and supervision of staff.

Skills

Leadership

Communication

Budget Management

Customer Service

Job description

Looking for a Floor Manager/AGM with 2 years of experience. The Floor Manager delegates assignments, fills in for absent employees, and ensures customers have a pleasant experience. The main daily task is to control the floor, train and assure that servers and bartenders are adhering to our strict steps of service.

Job Duties:

• Manage all Food and Beverage Outlet operations
• Ensure compliance of brand standards
• Manage guest queries in a timely and efficient manner
• Assist team in the direction and supervision of food servers, bus‑persons, and other staff in reference to schedules, service standards, training, motivation, and safety.
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Incentivize team members to maximize sales and revenue
• Carry out annual and mid‑year appraisals with Managers under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post‑meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Fill out Fire Safety Log

Benefits:

• Clear path to advancement opportunities. We love employees who grow with us!
• Fun, friendly work environment. Enjoying work is part of our brand!
• Meal program
• Health - vision and dental package
• Paid Vacations
• Flexible schedule