Floor Manager

Muddy Cow; Minnesota; On-site; USD 42,000 - 56,000; Full time

Job summary

Muddy Cow is seeking a Floor Manager to help oversee restaurant operations and supervise staff in alignment with company standards. You will coordinate shifts, monitor service quality, and ensure guest satisfaction while upholding cash controls and safety policies.

The role emphasizes teamwork, efficient service, and maintaining a positive guest experience across all dining areas.

Qualifications

• Experience supervising restaurant staff.
• Knowledge of POS systems and cash handling.
• Understanding of health and safety standards.

Responsibilities

• Assist GM in planning, organizing, directing and coordinating team members and resources.
• Ensure adherence to company policies, procedures, and cash control.
• Coordinate operations of the restaurant and bar area.
• Assist in organizing and supervising shifts and floor plans.
• Support staff in executing duties and resolve guest concerns.
• Maintain high standards of quality, hygiene and safety.

Skills

Staff supervision

Operations coordination

Cash handling

Guest service

Job description

Job Description

Floor Manager

Floor Manager: Responsible for assisting in operations of the restaurant. Helps supervise and control all activities and staff in accordance with established company standards, policies, and procedures.

• Assist the GM in planning, organizing, directing, and coordinating team members and resources of the restaurant in the best interests of the company to provide efficient, well-prepared, and profitable service of food, beverages, and other products, and ensures the comfort of guests while maintaining a positive reputation of the establishment.
• Ensures that all team members adhere to all company policies and procedures uniformly and without exception, such as uniform standards, attendance and reconciling financial transactions.
• Assist in coordinating the entirety of operations of the restaurant and bar area.
• Helps in any area of the operations as circumstances dictate.
• Assist in organizing and supervising shifts, establishing floor plans based on reservations and expected walk-in business.
• Provides assistance to team members in the execution of their work duties.
• Responds to and resolves customer concerns and complaints. Corrects potential problems before they affect customers
• Maintains highest standards and consistency of quality control, hygiene, legality, health and safety.
• Assist in preparing and reconciling cash drawers, monitors and maintains strict and consistent adherence to company cash control policies, includes accountability and responsibility for any and all cash inconsistencies.
• Assist in balancing the safe before and at end of shift.
• Assist in ordering change as needed and disbursing of funds temporarily secured in company safe.
• Disburses and documents petty cash according to company polices.
• Assist in implementing posted work schedules, while adjusting as necessary to cover team member call-ins or shortages and adjusts the number of staff on hand as business dictates.
• Maintains all inventory levels, attends to equipment issues and ensures that everything is in place for smooth operations.