Floor Manager

HashHouse a Go Go-Mohegan Sun; Mohegan (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

HashHouse a Go Go-Mohegan Sun is seeking an experienced restaurant manager to lead front-of-house operations, drive guest satisfaction and manage staff to deliver consistent service and food quality.

The role focuses on coaching, scheduling, cash handling, and ensuring compliance with health and sanitation standards while maintaining a positive work environment.

Qualifications

• Experience leading front-of-house operations and managing teams.
• Ability to train and motivate staff to meet service standards.
• Strong guest service focus with a collaborative approach.
• Proficient cash handling and reconcile procedures.
• Familiarity with health, safety and sanitation requirements.

Responsibilities

• Oversee planning, organizing and staffing to achieve sales and service goals.
• Ensure guests receive responsive, friendly and courteous service.
• Enforce recipes, portions, cooking and serving standards.
• Schedule labor and manage labor costs to meet targets.
• Maintain Serve Safe certification and health department compliance.
• Provide coaching and development for medewerkers and shift leads.
• Prepare reports and maintain organized documentation.

Skills

Leadership

Training

Customer service

Cash handling

Communication

Health regulations

Tools

POS System

Job description

Summary of Position:Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.Duties & Responsibilities:Understand completely all policies, procedures, standards, specifications, guidelines and training programs.Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.Fill in where needed to ensure guest service standards and efficient operations.Continually strive to develop your staff in all areas of managerial and professional development.Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, and procedures.Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.Maintain Serve Safe Certification and be knowledgeable and proactive with all Health Dept. Regulations.Provide advice and suggestions to General Manager as needed.Be able to communicate and understand the predominant language(s) of the restaurant areas.Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.Possess excellent basic math skills and have the ability to operate a cash register or POS System.Be able to work in a standing position for long periods of timeBe able to reach, bend, and frequently lift up to 60 pounds.