Floor Manager

City Winery; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

City Winery is searching for a passionate Supervisor to oversee daily operations and ensure exceptional guest satisfaction. The ideal candidate will thrive in a fast-paced environment, lead a dedicated team, and possess strong communication and hospitality skills. This seasonal role offers competitive pay and opportunities for growth in a vibrant setting where food, wine, and live music merge.

Benefits

Competitive pay and benefits

Opportunities for learning and advancement

Qualifications

• At least 2 years in a high-volume service environment.
• Exceptional hospitality and leadership skills required.
• Fluency in English and understanding of the music, food, and wine industries.

Responsibilities

• Supervise service operations and support staff on the floor.
• Ensure proper setup and maintain cleanliness and safety standards.
• Handle guest concerns and report maintenance needs.

Skills

Hospitality

Leadership

Communication

Multitasking

Customer Service

Job description

City Winery offers a unique workplace where wine, food, and live entertainment come together. Since 2008, we have been known for live performances, delicious cuisine, and award-winning wines, fostering a community centered on creativity and hospitality.

Who are you?

You are passionate about music, wine, and hospitality, capable of connecting with people, thriving under pressure, and making quick decisions. Eager to learn and grow, you possess an entrepreneurial spirit and want to be part of a brand that makes a difference while helping others indulge their senses.

Who are we?

Founded by Michael Dorf, City Winery is a distinctive brand delivering unforgettable experiences with music venues and sustainably produced wines rated 90+ points, along with a variety of events.

Why us?

• Competitive pay and benefits
• Opportunities for learning and advancement
• A passionate team dedicated to hospitality and guest experience

Position Summary

The Supervisor supports daily operations, oversees guest satisfaction, and manages the FOH team. Responsibilities include leading service, participating in setup and breakdown, maximizing sales, conducting pre-shift training, and other duties as needed. This seasonal role requires flexible availability.

Minimum Qualifications

• At least 2 years in a high-volume service environment or relevant experience
• Exceptional hospitality and leadership skills
• Understanding of music, food, and wine industries
• Strong communication, multitasking, and physical ability
• Fluency in English, basic math, and POS operation skills
• Flexible schedule including nights, weekends, and holidays

Responsibilities

• Supervise service operations and support staff on the floor
• Ensure proper setup, organization, and breakdown of the venue
• Maintain cleanliness and safety standards
• Handle guest concerns and communicate with management
• Report maintenance needs and assist with staff training
• Manage cash procedures and monitor guest satisfaction
• Participate in hiring, coaching, and meetings
• Perform other duties as required

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are available for applicants with disabilities. Contact [e-mail] or 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of eligibility to work in the U.S.

An AEDT scores your skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.