On-Floor Leader: Pet Care Center Key Holder

Petco Animal Supplies, Inc.

Gibsonia (Allegheny County)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to support store leadership, supervise partners, and ensure a smooth daily operation in a Pet Care Center retail environment. You will open and close the store, provide excellent customer service, and assist with merchandising, inventory, and safety protocols.

This role emphasizes leadership on the floor, problem-solving on the spot, and delivering a great experience to customers and pets every day.

Qualifications

Previous retail experience required; key holder or supervisory experience preferred.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.

Responsibilities

Open and close the store and act as a point of contact when management is not present.
Provide friendly, knowledgeable customer service and lead on the sales floor.
Supervise partners, support store operations, and maintain a clean, organized environment.
Assist with training new partners and reinforcing best practices on the sales floor.
Identify issues and communicate them to store leadership.
Handle transactions, refunds, and exchanges accurately.