Floor Leader & Key Holder — Lead on the Floor & Open/Close

PETCO Animal Supplies Stores, Inc.; Springfield (IL); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Purpose-driven work

Leadership growth

Collaborative culture

Career stepping stone

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to join our Pet Care Center team. You will supervise partners, open and close the store, and serve as a point of contact when management is not present.

This role focuses on leading on the sales floor, solving on-the-spot issues, and delivering a consistent, welcoming experience for customers and pets across shifts.

Petco offers opportunities to grow leadership skills in a collaborative environment with competitive pay and benefits.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco’s animal care standards, ensuring health, safety, and proper handling of all animals.
• Open and close the store and manage daily operations.
• Deliver friendly, knowledgeable service on the sales floor.
• Lead and support store partners during assigned shifts.
• Execute merchandising standards and inventory tasks.
• Resolve customer questions promptly and professionally.

Skills

Leadership

Customer service

Cash handling

Multitasking

Communication

Problem-solving

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to join our Pet Care Center team. You will supervise partners, open and close the store, and serve as a point of contact when management is not present.

This role focuses on leading on the sales floor, solving on-the-spot issues, and delivering a consistent, welcoming experience for customers and pets across shifts.

Petco offers opportunities to grow leadership skills in a collaborative environment with competitive pay and benefits.