Floor Leader: Guest Experience & Team Coach

Lululemon Athletica; Mashpee, Northern (MA, KY); On-site; USD 30,000 - 39,000; Part time

Job summary

lululemon Athletica in Mashpee Commons seeks a Guest Experience Lead for seasonal contract. You will oversee guest interactions, provide product education, and support the store’s sales goals while leading from the floor as Supervisor on Duty.

The role requires 1 year in retail or customer service and some leadership experience, with shift flexibility including weekends and holidays. Training and teamwork are emphasized.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor to deliver exceptional guest experiences.
• Provide technical product education and assist guests.
• Act as Supervisor on Duty and support store leadership.
• Participate in hiring, onboarding, and training activities.
• Give direct feedback and coaching to team members.
• Foster an inclusive, respectful, and productive team environment.

Skills

Retail experience

Guest service

Leadership/mentoring

Education

High school diploma

Job description

lululemon Athletica in Mashpee Commons seeks a Guest Experience Lead for seasonal contract. You will oversee guest interactions, provide product education, and support the store’s sales goals while leading from the floor as Supervisor on Duty.

The role requires 1 year in retail or customer service and some leadership experience, with shift flexibility including weekends and holidays. Training and teamwork are emphasized.