Retail Floor Lead

GOEBEL FIXTURE COMPANY; Morro Bay (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

GOEBEL FIXTURE COMPANY is seeking a Floor Lead to support store operations and drive sales while ensuring compliance with company policies. You will supervise staff, mentor team members, and coordinate daily tasks to maintain a high standard of customer service in a cannabis retail environment.

You will work under Store Management to oversee operations, staff training, inventory flow, and adherence to safety regulations.

Qualifications

• 2+ years of management experience in a retail environment.
• Strong communication and interpersonal skills.
• Ability to guide and mentor store staff to improve service quality.
• Familiarity with POS systems and basic store operations.

Responsibilities

• Lead and coordinate daily store floor operations and policies.
• Drive sales by delivering a positive customer experience and achieving hourly/daily goals.
• Manage team schedules including breaks and coverage to meet business needs.

Skills

People development

Communication skills

Leadership

POS system

Tools

POS system

Job description

• Base Pay $20.00 - $22.00 / Hour
• Other Compensation Plus Tips!
• Employee Type Full Time Non-Exempt

Description

Overview:

Floor Leads are responsible for providing support, analysis, and recommendations to assist all Store Management and ensure operational efficiency at Store and Delivery level. Floor Leads provide best in class customer engagement and drive sales.

Takes responsibility for sales floor activities inconjunctionwith store leadershipand assists theSpecialist Team by working with Store Management to perform daily operational functions.

Adherestocompanypoliciesandactswithintegrityunderthedirectsupervisionofthe StoreManagement Team.

In adherence to all compliance regulations governing the purchasing and selling of cannabis and non- cannabisproduct,theFloorLeadwillpartnerwiththeGeneralManager,AssistantGeneralManager/Retail OperationsManager,andInventory&ComplianceManagerineachlocationtooverseeallfacetsof policy and procedures and operational administrative duties in relation to the store.

Core Responsibilities:

• Helpdrivestore’sprofitabilitybyguidingteammembers indeliveringapositiveandfriendly experience by engaging the customer through thoughtful conversation and exceptional service.
• Partner with store leadership to educate and communicate hourly and daily goals to drive sales.
• Assistsincommunicationofstoreteamcoverageincludingbreaksandlunchesinaccordance with business needs, traffic trends and Meal Break Policy.

People Development

• Assume the roleof peer mentor in-store with regardsto talent development andemployee mentorship.
• Strategically train and develop a productive store team in core competencies of service and product knowledge.
• Supportthedevelopmentofteammemberswithanaptitudeorinterestin storeleadershipto ensure bench strength and succession planning.

Communication

• Leadwithstrongcommunicationskills,bothwrittenand verbal.
• Possessesexcellentcommunicationskills,effectivelydelegateprojects,andconsistently follows up with the team.
• Exhibitconsistentprofessionalcommunication,followthroughandproblem-solvingskillswhile maintaining a global view of store operations.
• Communicatesstoreandcompanyinformation/directivestothestore team.
• Activelyparticipatesindaily,departmentandstore meetings.
• Effectively utilize Communication Binder, amongst other resources to ensure that important information reaches the entire team.
• Willingness to grow as a Floor Lead by going beyond assigned department tasks to take on additional responsibilities.
• Support the store operations to maximize sales through analytical and creative management of merchandise from receipt to sale.
• Supporttheteambycontributingtothemaintenanceofallproductstock areas.
• Coach the team to take initiative as employees to oversee all levels of customer service bysetting daily goals and expectation to create a positive store environment.
• Exhibitexcellentfloorpresencebyconsistentlytrainingthestoreteamoncustomerstandards, product knowledge, product placement and time management.

Operations

• Leadtheteamtoperformallstoreleveloperationalproceduresaccuratelyandinatimely fashion, in accordance with all company policies and procedures.
• Supportstoregoalsbytraininginlosspreventionawarenessandoverseeingadherencetoloss prevention practices.
• Assistinleadingtheteaminshippingandreceivingprocessandcompleteshipmentturnaround process.
• Ensurethatalloperationaltasksarecompletedandsupportthatallbackstock areasareclean and organized.
• EnsurecompliancewithallBCC,StateandCity regulations.
• Ensurecompliancewithcompanyemergencyandsafetyprocedurestoprotectemployeesand customers from accidents and incidents.
• CollaboratewithGeneralManagerandstoreleadershiptoenhancethestoreenvironmentand efficiently execute all inventory and merchandising tasks.
• Collaborate with General Manager and store leadership to ensure fast and efficient flow ofmerchandise to the sales floor.
• Exhibitastrongunderstandingofcurrentproductandtrend awareness.

InterpersonalSkillsand Ownership

• Actsprofessionallyandwithintegrityprovidingopen,honest,andconstructive feedback.
• Makesfast,smartdecisions,takesinitiativeandcalculatedriskstoimprovepersonalandstore performance.
• Workswellwith others.
• Acceptsresponsibilityforperformanceandensuresallcommitmentsare met.

Additional Responsibilities:

• Qualifiedcandidatesshouldhaveaminimumof2-years’experienceinManagementinaretail environment.
• MustpassafederalbackgroundcheckviaLiveScanincertain markets.
• Usessoundjudgmentwhenmaking decisions.
• Assumesotherdutiesassignedby supervisor.
• Upholdexcellentcustomerserviceskillsandaserviceorientated culture.
• Achievestatisticalresults(sales, shrinkage).
• Thisjoboperatesinaprofessionalcannabisstore environment.
• This role routinely uses standard office and store equipment such as computers, phones, printers, POS.

Physical Demands:

• Whileperformingthedutiesofthisjobtheemployeeisfrequentlyrequiredtostand,walk,usehandsor feet, reach with hands and arms, and required to lift a min of 50lbs.

PositionTypeandExpectedHoursof Work:

• Thisisanon-exempt,full-time,hourlypositionwhichreportstotheStoreManagement Team.

Travel:

• Thispositionmayrequireyoutotraveltocorporateofficesaswellasother storelocationsfortraining, learning and development.

Other Duties:

• Pleasenotethisjobdescriptionisnotdesignedtocoverorcontainacomprehensivelistingofactivities, duties or responsibilities that are a requirement of the Employee for this job.
• Duties,responsibilities,andactivitiesmaychangeatanytime,withorwithout notice.