Floor Captain: Energize Teams, Elevate Guest Experience

Rally House; Kansas City (MO); On-site; USD 23,000 - 27,000; Full time

Job summary

Rally House in Kansas City, MO is seeking a Team Captain to guide store floor operations, energize the team, and ensure consistent guest experiences.

You will coach teammates, manage onboarding, prioritize tasks, and drive sales during shifts while upholding service standards and visual merchandising.

The role requires 1–2 years retail experience, 18+ years old, and availability 10–20 hours weekly including evenings and weekends.

Qualifications

• Must be 18 years or older.
• 1–2 years of retail experience.
• Availability to work 10–20 hours per week including daytime, nights, weekends, holidays.
• Physical ability to stand, walk for extended periods and lift up to 50 pounds.

Responsibilities

• Onboard and train new team members.
• Provide in-the-moment coaching and feedback.
• Support a high-energy store culture and service standards.
• Prioritize and delegate tasks during shifts to ensure execution.
• Lead merchandising recovery, replenishment, and floor resets.
• Drive sales through guest focus, promotions, and events.

Skills

Leadership

Communication

Customer focus

Action oriented

Coaching

Teamwork

Retail operations

Job description

Rally House in Kansas City, MO is seeking a Team Captain to guide store floor operations, energize the team, and ensure consistent guest experiences.

You will coach teammates, manage onboarding, prioritize tasks, and drive sales during shifts while upholding service standards and visual merchandising.

The role requires 1–2 years retail experience, 18+ years old, and availability 10–20 hours weekly including evenings and weekends.