Floating Teller & Branch Operations Coach

Atlantic Union Bank; Virginia (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

Atlantic Union Bank is seeking a Floating Teller to help deliver high-quality client experiences across branch locations, handling core transactions and supporting daily service operations.

The role emphasizes accurate cash handling, adherence to bank policies, and proactive customer service, with coaching to branch teams and opportunities to refer customers to products as appropriate.

Qualifications

• Requires basic knowledge of job procedures & tools obtained through work experience and may require vocational or technical education.
• Responsibilities typical include: Working under moderate supervision.
• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures.

Responsibilities

• Managing day-to-day branch service operations
• Supporting client transactions
• Ensuring accurate and timely execution of all frontline banking activities
• Coaching and supporting branch teams to meet performance expectations
• Implementing process improvements that strengthen service delivery
• Monitoring operational controls to reduce risk and maintain compliance
• Conducts all credit and debit transactions in compliance with established bank policies and procedures
• Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record
• May process night deposits and ATM transactions
• Delivers excellent service to all bank customers
• May refer customers to other bank staff for product sales or problem resolution
• Other duties as assigned

Job description

Atlantic Union Bank is seeking a Floating Teller to help deliver high-quality client experiences across branch locations, handling core transactions and supporting daily service operations.

The role emphasizes accurate cash handling, adherence to bank policies, and proactive customer service, with coaching to branch teams and opportunities to refer customers to products as appropriate.