Floating Patient Counselor- Dallas, TX

Key-Whitman Eye Center; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

PTO

401(k) with company match

Job summary

Key-Whitman Eye Center is seeking a Patient Counselor - Floating to support the DFW Metroplex. This role involves interacting with patients, physicians, and teammates, guiding them from the initial inquiry through consultation and procedures for vision correction options such as Cataract/Lasik.

You will travel to nearby facilities within the DFW area and work closely with surgeons to tailor the best treatment plan.

Qualifications

• Bachelor's degree desired.
• Minimum of three years of sales/relationship management experience.
• Previous experience in a medical environment preferred.

Responsibilities

• Greet patients and create a comfortable environment.
• Counsel prospective patients and educate on vision correction options.
• Obtain patient history and payment information; discuss financing options.
• Schedule surgeries and post-op appointments; follow up on leads.
• Travel to nearby facilities within the DFW Metroplex; work with surgeons to select best option.
• Maintain compliance with clinic policies and procedures; professional appearance.

Skills

Sales experience

Relationship management

Excellent communicator

Strong organizational skills

Education

Bachelor's degree

Tools

Ophthalmic equipment

Job description

POSITION TITLE: Patient Counselor - FLOATING

POSITION SUMMARY:

As a Patient Counselor-Float for the DFW Metroplex area, you must have the ability to interact professionally with patients, physicians, and other teammates. As a Patient Counselor you will interface with prospective and existing patients daily on the phone and in person. You will be responsible for taking care of these patients from the initial phone call through any potential consultation and procedures in the office. You will be working with patients (Cataract/Lasik) to educate them on the vision treatments available, and with the guidance of a surgeon, the Patient Counselor will help select the ideal procedure.

ESSENTIAL DUITIES AND RESPONSIBILITIES:

• Greeting patients and creating a comfortable environment
• Meet and counsel any prospective patient and educate them on the benefits of vision correction procedures and answering any general questions
• Educate each patient on the procedure and obtain necessary patient history and payment information
• Discuss financing/payment options with patient
• Scheduling patient surgeries and post-op appointments
• Follow up on any online or outside marketing leads
• Follow up on any previous counseled patient that has not selected a vision correction procedure
• Work closely with surgeons to select the best vision correction option
• Required to use ophthalmic equipment to screen potential candidates for Lasik surgery
• Work with marketing to help promote monthly campaigns
• Travel to neaby facilities in the DFW Metroplex area
• Bachelors Degree desired and a minimum of three years experience in sales/relationship management
• Previous experience in a medical environment preferred
• Strong organizational skills
• Excellent communicator, professional appearance and solid work history
• Knowledge of compliance requirements and clinic policies and procedures
• Willing to travel to other facilities in the DFW Metroplex area
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!
  

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.Furthermore, our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.