Patient Care Counselor

Davis Eye Center; Plainfield (IN); On-site; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

6.5 paid holidays per year

PTO after 60 days

Health, dental, vision, and 401k

Job summary

Davis Eye Center is seeking a Patient Care Counselor to support Ambulatory Surgery Center operations. You will educate patients on surgical options, coordinate pre- and post-op communications, and assist with financing and paperwork to ensure smooth patient experiences.

Qualified candidates have a high school diploma, experience in ambulatory surgery is preferred, and knowledge of medical terminology is beneficial.

Qualifications

• High school diploma or equivalent required.
• Ambulatory surgery experience preferred to understand setting.
• Knowledge of medical terminology preferred to support patient education.

Responsibilities

• Communicate with patients pre-op and post-op by phone as per Points of Contact.
• Mail information to patients regarding procedures, fees and financing options.
• Assist patients with Care Credit applications as needed.
• Review and explain surgical instructions and forms to patients.
• Educate patients on procedures and document pre-/post-surgery details.
• Ensure payments are collected when applicable.
• Provide ASC with required paperwork and scan documents into the system.
• Prepare patient surgical charts with appropriate paperwork.

Skills

Organization

Verbal communication

Written communication

Multi-tasking

Education

High school diploma or equivalent

Experience in ambulatory surgery preferred

Medical terminology knowledge preferred

Job description

Do you have a passion for patient care and patient education? Do you have a desire to work in the healthcare field, but still have work/life balance - withnights, weekends, or holidays?

We are looking for difference makers to join our growing Ambulatory Surgery Center Team!

WHAT WE OFFER:

• 6.5 paid holidays per year
• PTO after the first 60 days of employment
• Full slate of benefits to include health, dental, vision, and 401k

A Patient Care Counselor ensures patients at our Surgery locations fully understand every aspect of their surgical procedure(s). In this position, the individual must be very knowledgeable about each phase of the patient’s surgery and be able to identify and educate all patients on their options for Clear Lens Exchange, presbyopic correcting and astigmatic correcting implant lenses. The employee is responsible for executing consultations, scheduling patients and performing preliminary testing to assist in counseling patients of their lens options.

ESSENTIAL RESPONSIBILITIES:

• Perform required communication (per Points of Contact) via phone with all patients regarding both pre-op and post-op
• Compile and mail information to patients regarding surgical procedures, along with fees and financing options available to them
• Assist patients with application to Care Credit, as needed
• Review surgery instructions and forms with patients
• Educate patients on surgical procedure(s) and complete pre- and post-surgery documentation
• Ensure payments are collected from patients, as applicable
• Provide ASC/hospital with all required/requested paperwork
• Scan necessary pre- and post-surgical paperwork into database
• Prepare patient’s surgical charts with appropriate paperwork

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous experience in ambulatory surgery preferred
• Knowledge in medical terminology preferred

COMPETENCIES:

• Excellent organization, verbal and written communication skills
• Ability to speak clearly and have patients understand language without misinterpretation or confusion
• Professional maturity, appearance and demeanor required
• Ability to work independently and handle multiple tasks simultaneously

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.