Floating Patient Counselor- Dallas, TX

Surgery Partners, Inc; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Life Insurance

PTO

401(k) retirement plan

Job summary

Surgery Partners, Inc. is seeking a Patient Counselor-Float to support the DFW Metroplex area, greeting patients, educating on vision correction options, and coordinating from initial call through consultation and procedures.

You will travel to nearby facilities, work with surgeons, handle scheduling, financing discussions, and follow up on leads, contributing to a patient-centric experience in a medical setting.

Qualifications

• Bachelor’s degree preferred and at least three years in sales/relationship management.
• Prior medical environment experience preferred.
• Bilingual is a plus.

Responsibilities

• Greet patients and create a comfortable environment.
• Counsel prospective patients and educate on vision correction options.
• Discuss procedure details, history, and payment options.
• Schedule surgeries and post-op appointments.
• Follow up on marketing leads and counseled patients.
• Travel to nearby facilities within the DFW Metroplex area.

Skills

Sales

Relationship management

Bilingual

Education

Bachelor's degree

Job description

POSITION TITLE: Patient Counselor - FLOATING

Position Summary

As a Patient Counselor-Float for the DFW Metroplex area, you must have the ability to interact professionally with patients, physicians, and other teammates. As a Patient Counselor you will interface with prospective and existing patients daily on the phone and in person. You will be responsible for taking care of these patients from the initial phone call through any potential consultation and procedures in the office. You will be working with patients (Cataract/Lasik) to educate them on the vision treatments available, and with the guidance of a surgeon, the Patient Counselor will help select the ideal procedure.

Essential Duities And Responsibilities

• Greeting patients and creating a comfortable environment
• Meet and counsel any prospective patient and educate them on the benefits of vision correction procedures and answering any general questions
• Educate each patient on the procedure and obtain necessary patient history and payment information
• Discuss financing/payment options with patient
• Scheduling patient surgeries and post-op appointments
• Follow up on any online or outside marketing leads
• Follow up on any previous counseled patient that has not selected a vision correction procedure
• Work closely with surgeons to select the best vision correction option
• Required to use ophthalmic equipment to screen potential candidates for Lasik surgery
• Work with marketing to help promote monthly campaigns
• Travel to neaby facilities in the DFW Metroplex area

Minimum Qualifications (knowledge, Skills, And Abilities)

• Bachelors Degree desired and a minimum of three years experience in sales/relationship management
• Previous experience in a medical environment preferred
• Bilingual a plus
• Strong organizational skills
• Excellent communicator, professional appearance and solid work history
• Knowledge of compliance requirements and clinic policies and procedures
• Willing to travel to other facilities in the DFW Metroplex area

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.