Patient Service Rep - Key Whitman Eye Center, Dallas

Key-Whitman Eye Center- Dallas, TX; Dallas (TX); Presencial; USD 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Health Savings Account with employer…

Life Insurance

PTO

401(k) retirement plan with a company…

Dental and vision insurance

Descripción de la vacante

Key Whitman Eye Center in Dallas, TX is seeking a Patient Service Representative to manage inbound and outbound calls, assist with appointment scheduling, and support high-quality patient care. This on-site, full-time role focuses on registration and scheduling workflows to ensure smooth operations.

The position requires a high school diploma or GED, at least two years of customer service experience, and strong written and oral communication skills.

Formación

• High School Diploma or GED.
• 2+ years of customer service in a fast-paced environment.
• Must be organized and a team player.
• Excellent oral and written communications skills.
• Self-motivated with a strong work ethic and goal driven.

Responsabilidades

• Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods
• Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment
• Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services
• Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction
• Counsels patients and answers questions related to procedures and/or billing on an as needed basis
• Creates and provides a positive, accountable and inspired work environment for others

Descripción del empleo

Patient Service Rep - Key Whitman Eye Center, Dallas

Job Category: Registration and Scheduling

Requisition Number: PATIE042017

• Full-Time
• On-site

Locations

Showing 1 location

Key Whitman Clinic
Dallas, TX 75243, USA

Description

Now Hiring: Key Whitman Eye Center - Dallas, TX

POSITION SUMMARY:

The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The position will promote the business processes and support a standard of excellent patient care relating to innovative and superior vision correction care

ESSENTIAL DUITIES AND RESPONSIBILITIES:

The essential functions include, but are not limited to the following:

• Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods
• Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment
• Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services
• Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction
• Counsels patients and answers questions related to procedures and/or billing on an as needed basis
• Creates and provides a positive, accountable and inspired work environment for others
• High School Diploma or GED
• 2+ years of customer service in a fast-paced environment
• Must be organized and a team player
• Excellent oral and written communications skills are a must
• Self-motivated with a strong work ethic and goal driven
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.Furthermore, our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.