Ambulatory Patient Access Representative - Float

Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Float Position in Columbus to greet and register patients, answer calls, and schedule appointments. The role involves collecting demographics, insurance and physician information, and ensuring eligibility and pre-certification requirements are met.

Responsibilities include maintaining open communication with clinical staff, assisting in onboarding new employees, and delivering excellent customer service in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• CPR certification may be required by position as determined by manager.
• One year of health care experience preferred.

Responsibilities

• Greets and registers patients and answers telephone calls.
• Interviews and registers patients in registration areas.
• Obtains demographic, insurance, and physician information on registrations.
• Screens customer data to confirm insurance eligibility and pre-certification requirements.
• Assists in shadowing/precepting new employees as needed.

Skills

Customer service

Administrative skills

Computer skills

Education

High school diploma

Associate degree

Job description

Overview

This is a Float Position

M-Th 8am-4:30p every other Wednesday off , Friday 8am- 12 pm

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description

Essential Functions:

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment
CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Able to multi-task within in a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet