Floating Office Services & Mail Specialist

SPS; Sunnyvale (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

Benefits package

Job summary

SPS is seeking a Field Service Representative/Mailroom Specialist to provide top-tier office and mail services across client sites. Based at a home office, you will travel to multiple sites on short notice, supporting mail, reception, facilities, and copy/print tasks.

Role requires flexibility, strong communication, and the ability to maintain a professional image. 50% physical duties relating to mail and packaging are involved.

Qualifications

• High School Diploma or equivalent.
• 6+ months prior work experience preferred.
• Ability to work assigned hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Proactive in maintaining professional appearance and attitude.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Answers all calls and provides an exceptional customer service experience for visitors.
• Assists with light facilities duties, such as troubleshooting tickets, ordering supplies, stocking kitchens/service areas.
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Assists with office moves.
• Assists with copy/print orders and monitors equipment for satisfactory functionality.
• May set up/take down conference rooms for meetings/events.
• Proactively seeks additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and provides guidance on policies and procedures.
• Determines necessary support when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge coverage as needed.

Skills

Communication

Customer service

MS Office

Multitasking

Organization

MFD equipment

Shipping/receiving

Independent work

Packing materials

Flexible schedule

Education

High School Diploma

6+ months experience

Job description

SPS is seeking a Field Service Representative/Mailroom Specialist to provide top-tier office and mail services across client sites. Based at a home office, you will travel to multiple sites on short notice, supporting mail, reception, facilities, and copy/print tasks.

Role requires flexibility, strong communication, and the ability to maintain a professional image. 50% physical duties relating to mail and packaging are involved.