Office Support Floating Coordinator

Jobtailor; New Jersey; On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in New Jersey is seeking an experienced healthcare administrator to provide comprehensive support for multiple physician practices. You will handle patient scheduling, inquiries, billing, and chart maintenance while coordinating with Epic and EMR systems.

The role requires strong multitasking, exceptional communication, and a solid background in physician office operations, including insurance pre-authorizations and travel coordination. On-site work across regional sites is expected.

Qualifications

• Associate degree required.
• Five-plus years physician office experience may be considered in lieu of education.
• Minimum 2 years healthcare/medical secretary experience.
• Some college preferred.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to follow tasks through to completion.
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Ability to accurately follow directions and instructions.
• Ability to work collaboratively as part of a team.
• Detail-oriented.
• Ability to elevate issues appropriately.
• Strong computer skills.
• Knowledge of healthcare and health insurance.
• Experience with Epic preferred.
• Familiarity with medical terminology.
• Ability to continuously stand/walk or lift, handle, and carry 20-50 lbs.

Responsibilities

• Provide comprehensive administrative and operational support to several physician practices.
• Answer phone calls and patient inquiries.
• Schedule patient appointments, procedures, visits, follow-ups, post-ops, and ancillary tests.
• Coordinate surgical dates in Epic and confirm pre-authorization, documentation, and pre-testing.
• Obtain insurance pre-certifications, referrals, and authorizations.
• Perform patient check-in/out and collect copayments and other payments.
• Create, update, prepare, and maintain patient charts.
• Scan documents into the EMR.
• Complete daily batch reconciliations and submit funds according to required timeframes.
• Manage physician calendars, arrange travel, and process travel expense reimbursements as needed.
• Draft correspondence and prepare documents.
• Maintain office supply inventory and order supplies as needed.
• Coordinate with departments and facilitate communication among physicians, staff, and hospital departments.
• Serve as backup for the Office Manager and Staff Secretary.
• Fill short-term and long-term operational gaps in physician offices across services.
• Manage workload, resolve operational issues, and coordinate interdepartmental challenges.
• Commute to NYC offices and two other regional sites as required.

Skills

Patient Scheduling

Insurance Pre-Certs

Communication skills

Office administration

Multitasking

Education

Associate Degree

Tools

Epic

EMR

Job description

• Provide comprehensive administrative and operational support to several HSS physician practices
• Answer phone calls and patient inquiries
• Schedule patient appointments, procedures, visits, follow-ups, post-ops, and ancillary tests
• Coordinate surgical dates in Epic and confirm pre-authorization, documentation, and pre-testing
• Obtain insurance pre-certifications, referrals, and authorizations
• Perform patient check-in/out and collect copayments and other payments
• Create, update, prepare, and maintain patient charts
• Scan documents into the EMR
• Complete daily batch reconciliations and submit funds according to required timeframes
• Manage physician calendars, arrange travel, and process travel expense reimbursements as needed
• Draft correspondence and prepare documents
• Maintain office supply inventory and order supplies as needed
• Coordinate with departments and facilitate communication among physicians, staff, and hospital departments
• Serve as backup for the Office Manager and Staff Secretary
• Fill short-term and long-term operational gaps in physician offices across services
• Manage workload, resolve operational issues, and coordinate interdepartmental challenges
• Commute to NYC offices and two other regional sites as required

Requirements

• Associate degree required
• Five-plus years of physician office experience may be considered in lieu of education
• Minimum 2 years of healthcare/medical secretary experience
• Some college preferred
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to follow tasks through to completion
• Strong organizational and problem-solving skills
• Ability to multitask in a fast-paced environment
• Ability to accurately follow directions and instructions
• Ability to work collaboratively as part of a team
• Detail-oriented
• Ability to elevate issues appropriately
• Strong computer skills
• Knowledge of healthcare and health insurance
• Experience with Epic preferred
• Familiarity with medical terminology
• Ability to continuously stand/walk or lift, handle, and carry 20-50 lbs.

Core Competencies

Demonstrates strong administrative and operational support capabilities in healthcare settings, with expertise in patient scheduling, insurance pre-certifications, and effective communication. Proficient in managing physician calendars and maintaining accurate patient records while ensuring compliance with healthcare standards.

Highest-signal resume keywords

• Healthcare/Medical Secretary Experience
• Epic Proficiency
• Patient Scheduling
• Insurance Pre-Certifications
• Strong Organizational Skills

ATS Optimization Keywords

Hard Skills

• Patient Chart Management
• Daily Batch Reconciliation
• Document Scanning
• Appointment Scheduling
• Insurance Authorization
• Medical Terminology Knowledge
• Payment Collection
• Operational Issue Resolution
• Travel Coordination
• Office Supply Management

Soft Skills

• Excellent Communication Skills
• Customer Service Orientation
• Detail-Oriented
• Ability to Multitask
• Collaborative Teamwork

Certifications & Qualifications

• Associate Degree

Industry Keywords

• Healthcare
• Physician Office
• Patient Care
• Health Insurance

Tools & Technologies

• Electronic Medical Record (EMR)
• Epic