Retail Assistant Manager – Multi‑Site

Goodwill Industries of the Chesapeake, Inc; Waterloo (MD); On-site; USD 26,000 - 30,000; Full time

Job summary

Goodwill Industries of the Chesapeake, Inc. in Columbia, MD is seeking a Retail Operations Assistant Manager – Multi-Site (Floating) to oversee multiple store locations, provide leadership coverage, and supervise staff in vacancies or high-demand periods.

The role emphasizes sales growth, customer service, and adherence to Goodwill standards, including acting Store Manager when needed. Responsibilities include supporting Store Managers across locations, onboarding, coaching, scheduling, and

Qualifications

• High school diploma or equivalent required.
• At least 1 year of supervisory experience in retail or a related environment.
• Strong people leadership, customer service, and merchandising skills.
• Ability to manage multiple priorities with minimal supervision.
• Self-starter mindset with flexibility to learn and grow.

Responsibilities

• Support Store Managers across multiple locations in all aspects of store operations and staff supervision
• Provide leadership coverage to ensure consistent execution of policies, procedures, and customer service standards
• Serve as a lead greeter and set the tone for excellent customer and donor service
• Assist with interviewing, onboarding, training, scheduling, coaching, and performance management
• Help achieve sales goals while managing labor and operational expenses
• Direct production workflow to meet donation processing, colorization, categorization, pricing, rotation, and salvage targets
• Implement floor plans, visual standards, and seasonal merchandising strategies
• Resolve escalated customer concerns and protect brand reputation
• Investigate accidents and injuries and maintain a safe working environment
• Identify loss prevention risks, report concerns, and support shrink‑reduction practices
• Maintain a clean, organized, and safe store environment
• Assist customers with purchases and donors with intake procedures
• Perform non‑managerial tasks (register, stocking, processing) as needed to maintain operations
• Promote Goodwill’s mission and uphold organizational values
• Perform additional duties as assigned

Skills

People leadership

Customer service

Merchandising

Multitasking

Self-starter

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Assistant Manager – Multi‑Site

Columbia East Regular Full Time Service Workers Jessup, MD, US

Salary Range: $19.10 To $22.10 Hourly

Retail Assistant Manager – Multi‑Site

Full Time • Columbia East & Surrounding Locations
$19.10–$22.10/hour + $1.50/hour bilingual differential (English/Spanish)

Job Summary

Goodwill Industries of the Chesapeake is seeking a Retail Operations Assistant Manager – Multi‑Site (Floating) to support daily operations across multiple store locations, including Odenton. This role provides leadership coverage, operational continuity, and staff supervision in stores experiencing vacancies, absences, or increased business needs.

The Floating Assistant Manager helps drive sales, production, customer service, and team performance while ensuring consistent execution of Goodwill standards. This position also serves as acting Store Manager when the Store Manager is not on‑site.

What You’ll Do

• Support Store Managers across multiple locations in all aspects of store operations and staff supervision
• Provide leadership coverage to ensure consistent execution of policies, procedures, and customer service standards
• Serve as a lead greeter and set the tone for excellent customer and donor service
• Assist with interviewing, onboarding, training, scheduling, coaching, and performance management
• Help achieve sales goals while managing labor and operational expenses
• Direct production workflow to meet donation processing, colorization, categorization, pricing, rotation, and salvage targets
• Implement floor plans, visual standards, and seasonal merchandising strategies
• Resolve escalated customer concerns and protect brand reputation
• Investigate accidents and injuries and maintain a safe working environment
• Identify loss prevention risks, report concerns, and support shrink‑reduction practices
• Maintain a clean, organized, and safe store environment
• Assist customers with purchases and donors with intake procedures
• Perform non‑managerial tasks (register, stocking, processing) as needed to maintain operations
• Promote Goodwill’s mission and uphold organizational values
• Perform additional duties as assigned

Schedule & Availability

• Weekend availability (Saturday and Sunday) is required
• Ability to work flexible shifts, including evenings and holidays
• Reliable transportation required for each scheduled shift

What We’re Looking For

• High school diploma or equivalent required
• At least 1 year of supervisory experience in retail or a related environment
• Strong people leadership, customer service, and merchandising skills
• Ability to manage multiple priorities with minimal supervision
• Self‑starter mindset with flexibility to learn and grow

Additional Requirements

• Valid driver's license, insurance, and access to a personal vehicle required
• Ability to perform all essential job duties with or without reasonable accommodation

Physical Requirements

• Lift up to 50 lbs (frequent lifting up to 25 lbs)
• Stand, walk, bend, reach, and use hands throughout shift
• Medium physical demand work environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work at Goodwill?

Goodwill Industries of the Chesapeake offers competitive pay, leadership development, and the opportunity to make a positive impact in your community.