Floating Member Service Rep I – Branch Coverage

Apple Federal Credit Union; Falls Church, Merrifield (VA, VA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

Job summary

Apple Federal Credit Union seeks a Floating Member Service Representative I to support branches across Northern Virginia, including Falls Church and Merrifield. Under supervision, you handle in-person, mail, and phone member service, process transactions, and represent the credit union with courtesy and professionalism.

The role emphasizes cross-selling, accuracy, and adherence to policies. Requirements include minimum 12 months in a financial institution or cash handling, a high school diploma,

Qualifications

• Minimum 12 months financial institution or cash handling experience.
• Excellent interpersonal and member/customer service skills.
• Ability to multi-task and learn cross-sell credit union products and services.

Responsibilities

• Handle in-person, mail, and phone member service transactions.
• Process deposits, withdrawals, and transfers with accuracy.
• Balance cash and verify checks against vouchers.
• Identify cross-selling opportunities and refer members accordingly.
• Follow Bank Secrecy Act policies and security procedures.

Skills

Customer service

Cash handling

Communication

Multi-tasking

Cross-selling

Education

High school diploma or GED

Tools

PC proficiency

Job description

Apple Federal Credit Union seeks a Floating Member Service Representative I to support branches across Northern Virginia, including Falls Church and Merrifield. Under supervision, you handle in-person, mail, and phone member service, process transactions, and represent the credit union with courtesy and professionalism.

The role emphasizes cross-selling, accuracy, and adherence to policies. Requirements include minimum 12 months in a financial institution or cash handling, a high school diploma,