Floating Branch Banking Client Consultant II

Flagstar Bank; Jackson (MI); On-site; USD 24,000 - 37,000; Full time

Job summary

Flagstar Bank in Jackson, MI is seeking a Branch Banking Client Consultant II - Float who travels between branches to deliver high-quality financial services and resolve client needs with professionalism.

You will focus on client management, retention, and introductions to Mortgage and Business Banking partners to ensure clients have access to experts for their financial goals. The role includes lending interactions and basic investments and requires strong sales and compliance discipline.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum 4–5 years customer service and sales experience in financial services.
• Ability to train and mentor others, including products and platform procedures.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in deposits, loans, and non-interest income; identify opportunities for right introductions.
• Client Experience: Provide positive client experiences by resolving questions and complaints and delivering engagement and education.
• Risk Management: Execute sales, service, and banking transactions accurately and compliantly.

Skills

Customer service

Sales experience

Training & mentoring

Communication

Relationship building

Education

High School Diploma or equivalent

Job description

Flagstar Bank in Jackson, MI is seeking a Branch Banking Client Consultant II - Float who travels between branches to deliver high-quality financial services and resolve client needs with professionalism.

You will focus on client management, retention, and introductions to Mortgage and Business Banking partners to ensure clients have access to experts for their financial goals. The role includes lending interactions and basic investments and requires strong sales and compliance discipline.