Floating Banking Operations Associate

NBT; Village of Williamsville (NY); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Coverage

Dental and Vision

401(k) with employer matching

Flexible Spending Accounts

Employee Assistance Program

Life Insurance

Job summary

NBT Floating Operations Associates help deliver excellent customer service in our Contact Center and Operations teams. They handle inquiries, research issues, and process account transactions for deposit and loan accounts across multiple channels.

In operations, they perform data collection, verification, and processing with strict adherence to policies. The role emphasizes accuracy, multitasking, and a customer-centric approach within a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• Professional or customer service experience preferred.

Responsibilities

• Process monetary and non-monetary tasks, including account maintenance and verifications.
• Resolve customer inquiries via phone, message center, email, or social channels.
• Perform data collection, verification, and maintenance per procedures.
• Provide accurate information about deposits, loans, products, and services.
• Support policy adherence and risk/fraud mitigation in daily tasks.

Skills

Communication

Active Listening

Empathy

Customer Focus

Multitasking

Data Entry

Computer Literacy

Troubleshooting

Education

High School Diploma/GED

Associate's degree

Job description

NBT Floating Operations Associates help deliver excellent customer service in our Contact Center and Operations teams. They handle inquiries, research issues, and process account transactions for deposit and loan accounts across multiple channels.

In operations, they perform data collection, verification, and processing with strict adherence to policies. The role emphasizes accuracy, multitasking, and a customer-centric approach within a fast-paced environment.