Floating Operations Specialist

NBT Bancorp Inc.; New York (NY); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid Time Off

Health, dental, vision coverage

Tuition reimbursement

Job summary

NBT Bancorp Inc. is seeking a Floating Operations Associate to support the Contact Center and Operations teams in handling customer inquiries, transactions, and account maintenance. The role emphasizes accuracy, security, and delivering a positive customer experience across multiple channels.

The position requires strong communication, empathy, and the ability to work in a fast-paced environment. Education includes a high school diploma or GED with preferred additional education or experience in

Qualifications

• High School Diploma or GED required
• Associate's degree preferred
• Professional or customer service experience preferred

Responsibilities

• Research, troubleshoot, and resolve inquiries for Contact Center customers.
• Provide information regarding deposits, loans, products, or services.
• Process account maintenance, product maintenance, and monetary transactions.
• Maintain accuracy and ensure security policies are followed.
• Deliver a positive customer experience and support the NBT brand.

Skills

Strong communication

Active listening

Empathetic attitude

Customer service

Fast-paced environment

Multitask

Computer literacy

Troubleshooting

Education

High School diploma or GED

Associate's degree preferred

Customer service experience preferred

Job description

NBT Bancorp Inc. is seeking a Floating Operations Associate to support the Contact Center and Operations teams in handling customer inquiries, transactions, and account maintenance. The role emphasizes accuracy, security, and delivering a positive customer experience across multiple channels.

The position requires strong communication, empathy, and the ability to work in a fast-paced environment. Education includes a high school diploma or GED with preferred additional education or experience in