Floating Banking Operations Specialist

NBT; City of Norwich (NY); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Coverage

Dental and Vision Coverage

401(k) with employer matching

Job summary

NBT Floating Operations Associates contribute to excellent customer service within our Contact Center and Operations teams. They research, troubleshoot, and resolve inquiries about deposit and loan accounts, perform transactions, and ensure a positive customer experience across channels.

These roles require strong communication, active listening, and the ability to work quickly and accurately in a fast-paced environment while adhering to regulatory requirements and company policies.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• Professional or customer service experience preferred.

Responsibilities

• Process monetary and non-monetary tasks and transactions such as account maintenance, verifications, reconciliations, and complex item resolutions.
• Resolve consumer inquiries via one support channel and provide account/product/service information.
• Maintain knowledge of laws and internal controls to ensure compliance and mitigate risk.

Skills

Customer service

Active listening

Communication

Empathy

Multitasking

Education

High School Diploma or GED

Associate's degree

Job description

NBT Floating Operations Associates contribute to excellent customer service within our Contact Center and Operations teams. They research, troubleshoot, and resolve inquiries about deposit and loan accounts, perform transactions, and ensure a positive customer experience across channels.

These roles require strong communication, active listening, and the ability to work quickly and accurately in a fast-paced environment while adhering to regulatory requirements and company policies.