Floating Operations Associate: Customer Support & Banking

NBT Bancorp, Inc.; City of Norwich (NY); On-site; USD 27,000 - 36,000; Full time

Job summary

NBT Bancorp, Inc. seeks Floating Operations Associates to support our Contact Center and Operations teams. You will research, troubleshoot, and resolve inquiries about deposits and loans, while performing account maintenance and monetary transactions to ensure accurate processing and a positive customer experience.

The role emphasizes strong communication, empathy, and the ability to work in a fast-paced environment across multiple channels, with focus on compliance and quality service.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• Professional or customer service experience preferred.

Responsibilities

• Process monetary and non-monetary tasks, including account maintenance, verifications, reconciliations, and complex transactions.
• Resolve consumer inquiries via one channel, providing account, product, or service information and guiding basic troubleshooting steps.
• Maintain compliance with laws, policies, procedures, and internal controls, supporting risk and fraud mitigation.
• Create a positive customer experience and uphold the NBT brand in interactions.
• Perform other duties as assigned.

Skills

Strong communication

Active listening

Patient empathy

Customer-focused

Fast-paced environment

Multitasking

Computer literacy

Troubleshooting

Education

High School Diploma or GED

Associate's degree preferred

Job description

NBT Bancorp, Inc. seeks Floating Operations Associates to support our Contact Center and Operations teams. You will research, troubleshoot, and resolve inquiries about deposits and loans, while performing account maintenance and monetary transactions to ensure accurate processing and a positive customer experience.

The role emphasizes strong communication, empathy, and the ability to work in a fast-paced environment across multiple channels, with focus on compliance and quality service.