Floating Customer Service Representative- North Bucks

Penn Community Bank; Perkasie (Bucks County); On-site; USD 35,000 - 45,000; Full time

Job summary

Penn Community Bank, located in Bucks County, Perkasie, is seeking a dedicated Customer Service Representative to efficiently process customer transactions and assist with various account-related tasks. The ideal candidate will have excellent communication skills and a strong understanding of bank products and services.

Responsibilities include opening personal and business accounts, resolving complex customer issues, and maintaining high levels of customer satisfaction. Applicants should possess a high school diploma and relevant experience in banking.

Qualifications

• Knowledge of bank products and services required.
• Excellent customer service and communication skills essential.
• Ability to interact effectively with team members and customers.

Responsibilities

• Process customer transactions accurately and efficiently.
• Assist customers with complex service issues and questions.
• Promote Bank products and services based on customer needs.
• Open personal and business accounts using Bank systems.

Skills

Knowledge of Bank products and services

Excellent customer service and communication skills

Ability to interact well with Team Members and customers

Strong attention to details and accuracy

Basic computer skills

Ability to multi-task and remain organized

Education

High School diploma or equivalent

Previous banking experience

Job description

Job description:

• Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.

• Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.

• Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending

• Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.

• Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns

• Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.

• Provide outstanding customer service while exhibiting a professional demeanor at all times.

• Utilize the customer relationship management system to document customer conversations and send referrals to other departments.

• Perform related duties as required.

Skills and Competencies

• Knowledge of Bank products and services

• Excellent customer service and communication skills

• Ability to interact well with Team Members and customers

• Strong in attention to details and accuracy

• Basic computer skills

• Ability to multi-task and remain organized

Education and Experience

• High School diploma or equivalent required

• Previous banking experience preferred

Working Conditions

Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday - Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.

Penn community Bank is an equal opportunity employer.