Float Teller - North Region Offices

Park National Bank; Lincoln Heights (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Park National Bank is seeking a full-time teller associate to service customers across Mansfield and surrounding offices. You will handle transactions, inform customers about products, and refer complex needs to experts while upholding security and compliance.

Expect travel between branches in the North Region with typical business hours and a home office in Mansfield/Ma rion Avenue area. This hourly role requires 37.5–40 hours weekly, strong interpersonal skills, and the ability to adapt to

Qualifications

• High School diploma or equivalent is required.
• 0–2 years of prior cash handling, sales, or customer service experience preferred.

Responsibilities

• Serve customers promptly and professionally in line with Park standards.
• Process transactions accurately and timely according to procedures.
• Refer loan and deposit customers to subject matter experts when needed.
• Maintain product knowledge and complete required training.
• Assist customers with product recommendations to meet needs.
• Protect assets by following policies, security and regulatory requirements.
• Support in-branch communications and promotions as applicable.
• Suggest workflow improvements to enhance service quality.
• Comply with compliance and risk management expectations.

Skills

Interpersonal/Customer Service

Written and Verbal Communication

Follow directions

Adaptable to change

Basic Computer Skills

Organizational Skills/Detail Oriented

Multi-Tasking

Teamwork

Active listening

Independent work

Education

High School Diploma or Equivalent

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Locations

Showing 1 location Mansfield, OH 44905, USA +3 more locations

• Branch Delivery
• Full-Time
• Requisition #: FLOAT006962

Description

*Role not eligible for sponsorship*

RESPONSIBILITIES

• Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures
• Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
• Refer loan and deposit customers or prospects to subject matter experts
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Utilize product knowledge to assist customers and suggest products and services to meet their needs
• Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations
• Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
• Communicate recommendations for improved work flow and service to customers.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Able to Multi-Task or Juggle Priorities
• Ability to work as part of a team
• Active listening skills with an ability to proactively identify and recommend products and services
• Ability to work independently and handle basic customer issues

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
High School Diploma or Equivalent required
0-2 years prior cash handling, sales, or customer service experience preferred

PHYSICAL REQUIREMENTS
This position must be able to remain in a stationary standing position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. Must be able to bend and lift up to 25 pounds on a daily basis; raise arms up to 90 degrees; and have dexterity in hands to find count currency.

SCHEDULE
The expectation for this role is to travel between branches in the North Region for coverage as needed. Operating and potential working hours in this region are Monday through Friday 9:00am-6:00pm and Saturday 9:00am-2:00pm. The average number of Saturdays each month is 2-3 . Additional weekends may be required. The home office for this position will be the Mansfield Marion Avenue Office. Expected locations to float to are: all Mansfield offices, Ontario, Bellville, Shelby, Lexington, and Galion. This position is hourly and full-time . A minimum of 37.5 hours is required to maintain eligibility for full-time status. Generally, this position will require 37.5 - 40 hours per week.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.