Float Teller FT Massachusetts

Westfield Bank; United States; On-site; USD 32,000 - 38,000; Full time

Job summary

Westfield Bank in Massachusetts seeks a Float Teller to support 21 locations by handling day-to-day transactions, including deposits and withdrawals, and assisting customers with inquiries.

You will travel locally between branches, maintain cash drawer security, meet referral goals, and adhere to bank policies and regulatory requirements.

Six months cash handling and customer service experience, plus a high school diploma, are preferred; willingness to float and travel is essential.

Qualifications

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.
• Ability to float between All Westfield Bank branches.

Responsibilities

• Handle teller transactions including deposits and withdrawals.
• Provide information regarding bank products to customers.
• Meet referral goals through cross-selling bank products and services.
• Maintain security of cash drawer.
• Balance ATM when applicable.
• Assist customers with Safe Deposit.

Skills

Cash handling

Customer service

Banking products knowledge

Education

High School Diploma or GED

Job description

Position: Float Teller

Department: Branch Administration

Job Status: Full-Time ****

FLSA Status: Non-Exempt

Grade: 5 ****

Reports to: Branch Manager

Amount of Travel Required: Local Travel to all locations as needed

Positions Supervised: N/A

Position Summary

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries. This position requires the Teller to float between Westfield Bank locations.

Must be available to travel to all 21 Massachusetts locations.

Essential Functions

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assist customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Assumes additional responsibilities as requested.

Position Qualifications

Competencies

• Accountability
• Customer Relations
• Decision Making/Judgment
• Job Knowledge
• Quality

Education/Experience/Skills

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.
• Ability to float between All Westfield Bank branches.

Physical Demands

Stand: F (Frequently)

Walk: F (Frequently)

Sit: O (Occasionally)

Handling / Fingering: C (Constantly)

Reach Outward: F (Frequently)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: O (Occasionally)

Squat or Kneel: F (Frequently)

Bend: F (Frequently)

Lift/Carry

10 lbs or less: F (Frequently)

11-20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)

41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.