Teller - Columbus Downtown/Morse Road Offices

Park National Bank; Columbus (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Park National Bank is seeking a Teller to join our Columbus Downtown and Morse Road Offices. This full-time, hourly role covers Columbus Downtown and Morse Rd, with typical hours 9:00am-5:00pm, and occasional Saturday shifts. The home office is Columbus Downtown.

The position requires a minimum of 37.5 hours per week and offers opportunities to grow in customer service and financial service knowledge. The teller will handle transactions, promote banking products, and provide high-quality service

Qualifications

• High School Diploma or Equivalent required.
• 0-2 years prior cash handling, sales, or customer service experience preferred.

Responsibilities

• Serve customers promptly and professionally in accordance with Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures
• Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
• Refer loan and deposit customers or prospects to subject matter experts
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Utilize product knowledge to assist customers and suggest products and services to meet their needs
• Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations
• Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
• Communicate recommendations for improved work flow and service to customers.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Skills

Interpersonal/Customer Service Skills

Written and Verbal Communication

Understand & follow directions

Adaptable to change

Basic Computer Skills

Organizational Skills/Detail Oriented

Multi-Tasking

Teamwork

Active listening

Independent problem solving

Education

High School Diploma or Equivalent

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Teller - Columbus Downtown/Morse Road Offices

Locations

Showing 1 location

Columbus, OH 43215, USA

• Branch Delivery
• Full-Time
• Requisition #: TELLE006937

Description

*Role not eligible for sponsorship*

RESPONSIBILITIES

• Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures
• Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
• Refer loan and deposit customers or prospects to subject matter experts
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Utilize product knowledge to assist customers and suggest products and services to meet their needs
• Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations
• Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
• Communicate recommendations for improved work flow and service to customers.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Able to Multi-Task or Juggle Priorities
• Ability to work as part of a team
• Active listening skills with an ability to proactively identify and recommend products and services
• Ability to work independently and handle basic customer issues

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE High School Diploma or Equivalent required 0-2 years prior cash handling, sales, or customer service experience preferred

PHYSICAL REQUIREMENTS This position must be able to remain in a stationary standing position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. Must be able to bend and lift up to 25 pounds on a daily basis; raise arms up to 90 degrees; and have dexterity in hands to fine count currency.

SCHEDULE The expectation is for this individual to cover at the Columbus Downtown and Morse Rd Offices. Working hours expected to be flexible in are Monday through Friday 9:00am-5:00pm and Saturday 9:00am to 12:00pm. The average number of Saturday shifts per month is 2-3. The home office for this position will be Columbus Downtown. This position is hourly and full-time. A minimum of 37.5 hours per week is required in order to maintain eligibility for full-time status. Generally, this position will require37.5 - 40 hours per week.

EQUAL OPPORTUNITY EMPLOYER This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.