Float Teller East Region - FT

Westfield Bank; Ludlow (MA); On-site; USD 24,000 - 35,000; Full time

Job summary

Westfield Bank in Ludlow, MA is seeking a Float Teller to provide prompt, professional service across East Region locations. You’ll handle day-to-day transactions, assist customers, and float between branches with ease.

The role requires balancing cash, meeting referral targets, and completing required regulatory training. Travel to Holyoke, Ludlow, South Hadley, Ware is common as part of the position.

Qualifications

• High school diploma or GED.
• Minimum 6 months cash handling and customer service experience.
• Ability to float between Westfield Bank branches.
• Willingness to travel to locations in the East area.

Responsibilities

• Process deposits and withdrawals accurately.
• Assist customers with inquiries and product information.
• Float between Westfield Bank locations as needed.
• Meet referral goals by promoting bank products and services.
• Balance ATM and cash drawer at end of shift.
• Assist with Safe Deposit operations as required.
• Complete BSA, AML and other regulatory training.

Skills

Cash handling

Customer service

Banking products

Referral goals

Teller duties

Education

High School Diploma or GED

Job description

Float Teller (FT) East Region Ludlow, MA $17.55 - $25.19 Hourly $1.00

hourly differential on top of base rate Position: Float Teller

Department: Retail Banking Job Status: Full-Time FLSA Status: Non-Exempt

Grade: 5 Reports to: Branch Manager Amount of Travel Required: Local

Travel to all locations as needed. Positions Supervised: N/A Must be

available to travel to locations including the following area: East

Area: Holyoke, Ludlow, South Hadley, Ware POSITION SUMMARY Provides

prompt and professional service to new and existing customers by

handling day-to-day transactions which include but not limited to;

processing transactions such as deposits and withdrawals and assisting

with customer inquiries. This position requires the Teller to float

between Westfield Bank locations. ESSENTIAL FUNCTIONS Adheres to

established Westfield Bank customer service standards. Provides

information regarding bank products to all potential customers both

retail and commercial. Independent performance of all teller

transactions and related services. Maintains security of cash drawer.

Proves cash drawer at end of day. Meets assigned referral goals through

referral of bank products and services to meet customers banking needs.

Assists in resolving customer problems as they arise. May assist with

balancing the ATM. Assist customers with Safe Deposit. Must complete

BSA, AML, and other Regulatory and Continuing Education as assigned.

Must adhere to all bank and regulatory policies and procedures specific

To Position. Assumes Additional Responsibilities As Requested. POSITION

QUALIFICATIONS Competencies Accountability Customer Relations Decision

Making/Judgment Job Knowledge Quality Education/Experience/Skills High

School Diploma or GED required. Minimum of 6 months of previous cash

Handling And Customer Service Experience Preferred. Ability To Float

between Westfield Bank branches.