Float Teller

Smb T; Union City (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading financial institution is seeking a customer service representative in Union City. The role involves processing financial transactions, providing exceptional customer service, and maintaining accurate records. Candidates should have a high school diploma and possess strong interpersonal skills. This position offers opportunities for growth and cross-training in various banking services.

Qualifications

• High school diploma or GED required.
• 1-3 weeks of training or equivalent experience.
• Strong interpersonal skills and customer service focus.

Responsibilities

• Provide customer service for financial transactions.
• Travel to branches for coverage as needed.
• Cross-sell banking products to customers.

Skills

Customer Service

Empathetic Listening

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Silverlake Teller

Internet Banking

Synergy

Argo

4 Site

Job description

SUMMARY
Performs a variety of duties to provide customer service by explaining and processing investments and other financial services, and maintaining accurate records. All other duties and responsibilities as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following:

1. Provide excellent customer service by accepting and processing financial transactions such as deposits, withdrawals, loan payments, wire transfers, stop payments, check cashing, and cash advances within set guidelines and limits. This includes traveling to different branches within the region.
2. Travel to and from branches as coverage for short-staffed locations.
3. Issue cashier's checks and redeem savings bonds.
4. Answer customer questions, investigate, and correct errors.
5. Balance customer accounts and ATM/PTM transactions.
6. Process check orders for customers.
7. Place appropriate holds on savings and checking accounts as needed.
8. Ensure compliance with regulations by completing CTRs and OFAC checks.
9. Handle large volume deposits.
10. Identify opportunities to cross-sell banking products such as debit cards, online banking, and mobile banking.
11. Familiarize with departments like Wealth Management, Consumer & Mortgage Loans, and Commercial Loans to make referrals.
12. Interview customers to gather information and explain available financial services including savings, checking accounts, IRAs, and CDs.
13. Maintain a clean and organized branch/work area.
14. Balance drawers within established guidelines and goals.
15. Prepare daily teller cash settlements and investigate discrepancies using teller system and Synergy.
16. Sign cashier's checks within assigned limits.
17. Assist with branch opening and closing during staff absence.
18. Handle upset customers professionally.
19. Participate in cross-training for customer sales.
20. Manage vault duties, including cash handling, balancing, and discrepancy resolution.
21. Close accounts when necessary.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

EDUCATION and/or EXPERIENCE

High school diploma or GED; one to three weeks of training; or equivalent combination of education and experience.

TECHNICAL SKILLS

• Microsoft Word/Excel
• Silverlake Teller
• Internet / Internet Banking
• Synergy
• Argo
• 4 Site

INTERPERSONAL SKILLS

This role requires handling customer transactions, resolving problems, and pursuing sales opportunities. Empathetic listening, strong interpersonal skills, and a sincere desire to assist customers while protecting the bank's interests are essential. A proactive customer service approach and willingness to go beyond normal duties are expected.

PHYSICAL DEMANDS

Employees are regularly required to stand, use hands, reach, talk, and hear. Frequent sitting, stooping, kneeling, crouching, or crawling. Occasional walking, climbing, or balancing. Ability to lift/move up to 50 pounds. Specific vision abilities include close vision and focus adjustment.