Float Patient Services Rep: Oncology Front Office

US Oncology Inc.; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Time Off

Disability Coverage

401k

Wellness program

Employee discounts

Free Parking

Career Growth

Supportive Team

Job summary

SCRI Oncology Partners in Nashville seeks a Float Patient Services Representative to provide front office support across multiple areas of the oncology practice, including patient check-in, appointment scheduling, medical records, and new patient registration.

Under general supervision, you will handle insurance verification, pre-authorization, billing tasks, collections, and patient communications, ensuring HIPAA compliance and a smooth patient experience in a fast-paced clinic.

Qualifications

• High School Diploma or equivalent.
• 2–3 years of medical business office experience.

Responsibilities

• Answers all incoming calls, assesses callers' needs, directs to appropriate personnel.
• Effeciently schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines
• Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice in line with HIPAA
• May schedule outpatient appointments/testing/surgeries, and hospital admissions upon request
• May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicate with physician and patients if further testing is required before surgery is performed
• May be responsible for scheduling post-operative follow up appointments with physicians
• Provides patients with appointment details such as time, location, directions, and instructions to patients
• May mail or email patient appropriate medical forms for completion prior to first visit
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Registers patients in the system as necessary
• Collects and reviews all patient insurance information and completes insurance forms. Collects co-pays, deductibles and other out of pocket amounts at the time of visit
• Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals. Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations
• Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches and prepares audit trail. Prepares deposits for bank as needed.
• Reviews Explanation of Benefits (EOB) for consistency
• Submits files and processes all claims for payment. Research and resolves claim delay issues
• Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmits claims and processes all insurance/patient correspondence. Provides all documentation to expedite payment
• Follows-up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments
• Sets-up financial arrangements with patients as necessary
• As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources
• Other duties as requested or assigned

Skills

Customer service

Medical office

Education

High School Diploma or equivalent

Job description

SCRI Oncology Partners in Nashville seeks a Float Patient Services Representative to provide front office support across multiple areas of the oncology practice, including patient check-in, appointment scheduling, medical records, and new patient registration.

Under general supervision, you will handle insurance verification, pre-authorization, billing tasks, collections, and patient communications, ensuring HIPAA compliance and a smooth patient experience in a fast-paced clinic.