Patient Service Representative - URGENT CARE

Akron Children's; Hudson (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Akron Children's in Hudson, Ohio is seeking a full-time Patient Service Representative for its Boston Heights Urgent Care. This role involves greeting patients, managing appointments, and ensuring a smooth operation of the front desk.

The ideal candidate possesses strong interpersonal and organizational skills, a high school diploma, and experience in administrative tasks, preferably in a healthcare setting. The position requires adherence to HIPAA compliance while maintaining a positive patient experience.

Qualifications

• Experience in clerical or administrative duties in an office setting preferred.
• Familiarity with healthcare environments is a plus.
• Knowledge of medical terminology preferred.

Responsibilities

• Develop and maintain positive relationships with patients.
• Schedule patient visits using hospital procedures.
• Ensure HIPAA compliance at all times.

Skills

Interpersonal skills

Organizational skills

Experience with Microsoft Office

Education

High school diploma or equivalent

Tools

Computerized scheduling system

Job description

Overview

Full Time (40 hours per week)

Variable shifts, 12:30pm to 8:30pm weekdays and 8:30am to 4:30pm weekends

Holidays 10:00am to 4:30pm (off Thanksgiving and Christmas)

Onsite for Boston Heights Urgent Care

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite