Float-Member Service Supervisor-Epping

Service Federal Credit Union; Epping (NH); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health benefits

PTO & holidays

401k with company contribution

Mental health support

Job summary

Service Credit Union is seeking a Member Service Supervisor-Float based in our Epping branch, NH. You will supervise branch personnel and support the Branch Manager, while ensuring exceptional member experiences and adherence to credit union policies.

Starting pay is $25.00/hour with flexibility based on experience. This role covers Seacoast region areas and may require coverage in other locations as needed.

Qualifications

• One to three years of related experience.
• Strong leadership and customer service skills.
• Ability to recognize and recommend enhancements in a fast-paced environment.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• High school diploma or equivalent.

Responsibilities

• Assist Branch Manager and staff to meet assigned goals.
• Supervise and counsel branch personnel as directed by the Branch Manager.
• Maintain understanding of all Service Credit Union products and services.
• Create a positive member experience through confidence and enthusiasm.
• Build and retain member relationships through quality service.
• Regular and reliable attendance is essential.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Member Service Supervisor-Float based out of our Epping branch location where you will provide a variety of services to members and supervise branch personnel with the support and direction of the Branch Manager and/or Assistant Branch Manager. This Member Service Supervisor Float position will cover areas along the Seacoast region. There may be times when coverage may be needed in other areas as well. “Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Pay: Starting at $25.00/hour. Flexible based on experience.

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

A Day in the Life

• Assist Branch Manager and staff to meet assigned goals.
• Supervise and counsel branch personnel as directed by the Branch Manager.
• Maintain a thorough understanding of all Service Credit Union products and services.
• Create a positive member experience each and every time through confidence and enthusiasm- you are the face of Service Credit Union.
• Build and retain member relationships through quality service.
• Regular and reliable attendance is an essential function of this position.
• Perform other job-related duties as assigned.

Experience and Qualifications

• One to three years of similar or related experience.
• Outstanding leadership and customer service skills.
• Ability to recognize and recommend enhancements and solutions in a fast-paced environment.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• High school diploma or equivalent required.

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!