Member Service Representative/Teller

Service Credit Union; Germany (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health and dental benefits starting on

PTO and paid holidays

401k with company contribution

Tuition reimbursement

Mental health support program

Identity theft protection

Training and career growth

Job summary

Service Credit Union is seeking a Member Service Representative/ Teller to advance a banking career with growth potential. Pay starts at $21.00 per hour and is flexible based on experience.

Benefits include health/dental, PTO, 401k, tuition reimbursement, and more, with emphasis on member-focused service. Responsibilities include processing transactions, opening/closing accounts, solving member issues, and building lasting relationships through quality service.

Qualifications

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.

Responsibilities

• Accurately process all transactions maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Member Service Representative/ Teller. This role is a great step for anyone interested in a banking career with growth opportunities. “Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Pay: $21.00, flexible based on experience.

Benefits Include

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

A Day in the Life

• Accurately process all transactions maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Experience and Qualifications

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.
• Open to US Citizens only.

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer Employee European Union Privacy Notice https://servicecu.org/docs/default-source/noindex/ue_privacy.pdf #LI-DNI

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Who We Are At Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job. Joining Service CU means joining “one team” all connected by the same values: family, community, service and integrity.