Float Clinic/Practice Assistant II

Partner's Healthcare; Chelsea (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

tuition reimbursement

MBTA pass

Job summary

Mass General Brigham's Chelsea Health Center seeks an administrative support professional to back clinical services. You will handle scheduling, check-in/check-out, and routine clerical duties under supervision.

The role includes greeting patients, answering phones, and assisting with basic billing tasks. The ideal candidate has a high school diploma and 0–2 years of office experience, strong organization, and communication skills, and is able to work onsite in Chelsea, MA, on a 40-hour day

Qualifications

• High School Diploma or Equivalent required.
• 0–2 years of office experience required.
• Knowledge of routine clerical tasks and patient flow processes.

Responsibilities

• Perform routine administrative and clerical duties in a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients and answer routine inquiries.
• Schedule appointments via phone and electronic systems.
• Process patient billing forms and scan documents to patient record.
• Distribute unit mail or faxes and file documents as directed.

Skills

Office operations

Telephone handling

Time management

Written communication

Organizational skills

Education

High School Diploma or Equivalent

Tools

Office equipment (faxing, scanning, printing)

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job Summary Summary - Performs administrative functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?No

Licenses and Credentials Experienceoffice experience 0--2 years required

Knowledge, Skills and Abilities

• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable) Additional Job DescriptionDepartment: Chelsea Specialties, Chelsea Health CenterSchedule: 40-hour, Days, Onsite

Remote Type OnsiteWork Location 151 Everett AvenueScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)

Pay Range $17.71 - $24.94/HourlyGrade 3At Mass General Brigham

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Benefits

• Medical
• Dental
• Vision
• 403b retirement plan
• tuition reimbursement
• discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day!

EEO Statement

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership 'looks like' by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.