Float Assistant Manager

sdgoodwill; California (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Goodwill is seeking a Store Operations Assistant to support daily retail and bookstore operations across multiple locations. You will help manage staff, ensure policy compliance, and drive revenue while delivering excellent customer service to donors and customers.

The role requires 2+ years of related experience, a valid CA driver’s license, and the ability to work varied shifts with 65% travel between locations.

Qualifications

• High School Diploma or GED; 2 years college/technical school preferred.
• Two to five years related experience.
• Computer skills: Email, internet, Word and Excel.
• CA Driver’s License with acceptable driving record.
• Ability to operate electronic cash register and perform basic arithmetic.
• Travel required: 65%.
• Work schedule: 5 days per week including evenings and weekends.

Responsibilities

• Oversee daily store operations and assist management.
• Ensure staff adheres to policies and procedures.
• Provide excellent customer service to customers and donors.
• Monitor pricing, product quality, store expenses and revenue goals.
• Train, coach and develop staff to improve productivity.
• Communicate with the District Manager or Senior Manager as needed.

Skills

Customer Service

Leadership

Cash Handling

Microsoft Excel

Education

High School Diploma

Associate’s Degree

Tools

POS System

Microsoft Word

Excel

Job description

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY: Assists the manager and management team in the daily operations. Daily duties will include management functions, opening/closing store, and overseeing production/retail operations. Ensures all staff follows policies and procedures. Must be able to support multiple retail and/or bookstore locations as needed. Will assist in overseeing the operations of those stores. Communicates weekly to the supported retail store’s District Manager, or bookstore’s Senior Manager.

Responsibilities

ESSENTIAL FUNCTIONS: Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements:

• Ensures excellent customer service is provided to customers and donors. Provides product that meets company pricing and quality standards.
• Flexible to work various locations, shifts and schedule changes to meet retail/bookstore needs.
• Assumes all daily responsibilities in the absence of store management.
• Motivates, trains, coaches, engages and develops staff in a positive work environment to increase productivity and achieve departmental goals. In absence of a store manager, utilizes performance management tools such as annual evaluations and goal setting conversations to develop staff.
• Responsible for daily store operations, completing required reports, and achieving revenue of store. Utilize tools provided and monitors labor, store expenses, employee morale, product levels, quality and pricing as well as customer service. Utilize critical thinking and strategic vision to ensure revenue goals are met.
• Responsible for maintaining store in a safe, clean and well merchandised manner per company standards, policies and procedures and any applicable laws or regulations.
• Assists in maintaining organizational initiatives such as department WIGS (4DX) and Donor Optimization goals and strategies.
• In partnership with management, ensures employment relationship issues are resolved according to organization’s best practices, policies and procedures, organizational culture, core values and in accordance with employment laws and regulations.
• Performs other duties as assigned or needed.

Qualifications

SKILLS AND ABILITIES:

Education: High School Graduate or General Education Degree (GED) and/or Associate’s Degree. 2 years of college/technical school preferred.

Experience: Two to five years related experience.

Computer Skills: Email, internet use, Microsoft Word and Excel.

Certificates & Licenses: Must have a CA Driver’s License and driving record acceptable to Goodwill’s insurance company’s requirements.

Other Requirements: Ability to operate electronic cash register. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to read and understand sales reports.

Amount of Travel Required: 65%

Work Schedule: 5 days per week, to include evenings and weekends