Float Assistant Manager

Goodwill Industries of San Diego County; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Goodwill Industries of San Diego County is seeking a Store Operations Supervisor to assist the manager and management team in daily operations across retail and bookstore locations. You will oversee opening/closing, staff supervision, ensuring policy compliance, and communicating with District/Senior Managers.

The role requires 2–5 years of related experience, strong customer service skills, and ability to operate a POS system.

Qualifications

• High School Graduate or GED and/or Associate’s Degree; 2 years of college/technical school preferred.
• Two to five years related experience.
• CA Driver’s License with acceptable driving record.

Responsibilities

• Ensures excellent customer service is provided to customers and donors.
• Flexible to work various locations, shifts and schedule changes.
• Assumes all daily responsibilities in the absence of store management.
• Motivates, trains, coaches, engages and develops staff to increase productivity and achieve goals.
• Responsible for daily store operations, completing required reports, and achieving revenue of store.

Skills

Customer service

Team leadership

Cash handling

Microsoft Office

Education

High School Diploma or GED

Associate’s Degree

Tools

POS system

Microsoft Word

Excel

Job description

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY

Assists the manager and management team in the daily operations. Daily duties will include management functions, opening/closing store, and overseeing production/retail operations. Ensures all staff follows policies and procedures. Must be able to support multiple retail and/or bookstore locations as needed. Will assist in overseeing the operations of those stores. Communicates weekly to the supported retail store’s District Manager, or bookstore’s Senior Manager.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS STATEMENTS

• Ensures excellent customer service is provided to customers and donors. Provides product that meets company pricing and quality standards.
• Flexible to work various locations, shifts and schedule changes to meet retail/bookstore needs.
• Assumes all daily responsibilities in the absence of store management.
• Motivates, trains, coaches, engages and develops staff in a positive work environment to increase productivity and achieve departmental goals. In absence of a store manager, utilizes performance management tools such as annual evaluations and goal setting conversations to develop staff.
• Responsible for daily store operations, completing required reports, and achieving revenue of store. Utilize tools provided and monitors labor, store expenses, employee morale, product levels, quality and pricing as well as customer service. Utilize critical thinking and strategic vision to ensure revenue goals are met.
• Responsible for maintaining store in a safe, clean and well merchandised manner per company standards, policies and procedures and any applicable laws or regulations.
• Assists in maintaining organizational initiatives such as department WIGS (4DX) and Donor Optimization goals and strategies.
• In partnership with management, ensures employment relationship issues are resolved according to organization’s best practices, policies and procedures, organizational culture, core values and in accordance with employment laws and regulations.
• Performs other duties as assigned or needed.

SKILLS AND ABILITIES

Education

High School Graduate or General Education Degree (GED) and/or Associate’s Degree. 2 years of college/technical school preferred.

Experience

Two to five years related experience.

Computer Skills

Email, internet use, Microsoft Word and Excel.

Certificates & Licenses

Must have a CA Driver’s License and driving record acceptable to Goodwill’s insurance company’s requirements.

Other Requirements

Ability to operate electronic cash register. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to read and understand sales reports.

Amount of Travel Required

65%

Work Schedule

5 days per week, to include evenings and weekends